JOB DETAILS:

Job Summary

As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.

Key Responsibilities

• • Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
  • Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
  • Report any unusual findings during the collection process to the team leader or Collections Head.
  • Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
  • Adhere to the operational risk framework requirements for collections.
  • Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
  • Manage service levels for both internal and external customers, as well as address various company complaints.
  • Ensure the confidentiality of customer data at all times.
  • Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
  • Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters

Skills and Experience

• Knowledge of Banks collection process
• Payment Negotiation skills

Qualifications

Undergraduate degree