Job Purpose

To oversee the planning, development, and delivery of IT solutions while providing hands-on technical support to clients and colleagues, ensuring Cironet Technologies delivers reliable, innovative, and customer-focused services.

Key Responsibilities

Technical & Project Delivery

• Develop, install, and maintain IT systems, software, and infrastructure for clients.

• Support web development, hosting, and system integration projects.

• Provide first-line technical support to clients, resolving issues promptly.

• Research and recommend cost-effective, innovative technologies to improve service delivery.

• Ensure data security, system backups, and compliance with IT best practices.

• Prepare technical documentation, user manuals, and training materials for clients.

Customer & Internal Support

• Provide on-site and remote technical support to clients.

• Assist the administration and finance officer with customer inquiries that need technical input.

• Work closely with the sales & marketing officer to customize solutions that meet client needs.

• Help in product demonstrations and presentations during client pitches.

Other Duties

• Maintain IT equipment, software licenses, and inventory.

• Contribute to team discussions on product development and service improvement.

• Perform any other related duties assigned by management in line with the company’s small team structure.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• At least 2 years’ practical experience in IT support, software, or systems administration.

• Knowledge of web technologies, networking, and cybersecurity basics.

• Strong troubleshooting, customer service, and communication skills.

• Ability to work independently in a small team with multiple responsibilities.

• Eagerness to learn and adapt to new technologies quickly.