JOB DETAILS:

The Technology & Design Officer will support FITSPA’s internal operations and member-facing communications through effective IT administration, digital platform management, and designing FITSPA branded content. The incumbent will ensure that FITSPA’s digital infrastructure remains secure and the brand is responsive and engaging, supporting both operational efficiency and external visibility. The ideal candidate is a tech-savvy professional with strong design sensibilities and an aptitude for problem-solving in dynamic environments.

Position Level: Entry-Mid Level

Reports to: Membership & Programs Lead

Experience Required: 2–4 years (In IT support, web/digital management, and graphic design)

Reports to: Membership & Programs Lead

Location: Financial Technology Service Providers Association (FITSPA)

Status: Full-Time

Key Responsibilities

1. Systems & Digital Support

• Provide day-to-day technical support to internal users on hardware, software, and internet connectivity.
• Maintain FITSPA’s internal IT systems, including email, file sharing, storage, and data backup protocols, to ensure seamless operation.
• Monitor and secure IT infrastructure, applying necessary updates, patches, and configurations.
• Develop and maintain IT documentation, including system usage protocols and troubleshooting guides, to ensure efficient and effective IT operations.

2. Website & Platform Management

• Manage and update the FITSPA website and ensure it is optimized, secure, and user-friendly.
• Maintain digital tools and platforms used for events, member engagement, and communication (e.g., CRM, Zoom, Google Workspace, Mailchimp).
• Ensure proper integration and functionality of forms, payment gateways, and member directories.
• Monitor web analytics and recommend improvements based on usage patterns.
• Design, deploy and manage user portals.

3. Design & Visual Branding

• Design digital and print assets, including social media posts, reports, flyers, infographics, banners, and presentations in line with FITSPA’s brand guide.
• Support the visual development of program documents, newsletters, and event materials.
• Ensure design consistency and quality across all channels and departments.

4. Digital Innovation & Transformation

• Research and propose technology tools to automate routine processes or enhance member experiences.
• Support tech-enabled delivery of FITSPA events, webinars, and digital campaigns.
• Assist in developing new features or digital solutions to address evolving organizational needs.

5. Staff & Member Support

• Serve as first-line IT support for the FITSPA team and event participants.
• Provide staff with basic training and tutorials on new tools or software as needed.
• Troubleshoot issues during member events or digital engagements and ensure readiness of systems.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Design, or a related field.
• 2–3 years of experience in IT support, system administration, or graphic/digital design.
• Experience with WordPress, HTML/CSS, web integrations, and analytics tools.
• Proficiency with design tools such as Adobe Illustrator, Photoshop, InDesign, and Canva with a demonstrable design portfolio.
• Familiarity with tools like Trello, Google Workspace, Mailchimp, and social media scheduling platforms is an advantage.
• Certifications in IT administration, cybersecurity, or UI/UX are a plus.

Competencies

• • Strong troubleshooting and analytical thinking.
  • Excellent organizational skills with the ability to manage multiple tasks.
  • Creative flair and attention to detail in visual design.
  • Clear written and verbal communication across both technical and non-technical audiences.
  • Ability to work independently while collaborating across teams.

Notice of nondiscrimination

FITSPA is committed to equal opportunity for all persons without regard to sex, age, race, color, religion, disability, and any other class of individuals protected from discrimination under state law. FITSPA is committed to maintaining a work environment that is free of unlawful discrimination and harassment.