General Summary:

The Technician is a vital representative of our company, entrusted with the responsibility of performing field service, maintenance, and repairs in an efficient and courteous manner.

Responsibilities:

Installation and Maintenance

• Install, test, and maintain HVAC/R systems in residential, commercial, and industrial settings.
• Perform system inspections and diagnostic tests to ensure proper operation of HVAC/R systems.
• Follow installation procedures and manufacturers' instructions to ensure system performance.
• Replace or repair faulty components such as compressors, thermostats, coils, and other system parts.

System Troubleshooting and Repair

• Diagnose and troubleshoot HVAC/R system issues, including electrical, mechanical, and refrigeration problems.
• Perform system repairs or replace defective parts, ensuring minimal disruption to clients' operations.
• Test system performance after repair to ensure it meets manufacturer specifications and safety standards.

Customer Service

• Provide on-site support for clients, answering questions and explaining system issues, repairs, and maintenance.
• Maintain a professional appearance and attitude when interacting with clients, ensuring a positive customer experience.
• Document service reports and keep customers informed of work progress, any necessary follow-up actions, and recommendations for system improvements.

Safety and Compliance

• Adhere to company and industry safety standards, ensuring a safe work environment for yourself and others.
• Comply with all applicable regulations, including local building codes, safety codes, and environmental laws related to HVAC/R systems.
• Use appropriate personal protective equipment (PPE) and safety protocols during all tasks.

Equipment and Inventory Management

• Ensure proper handling, storage, and maintenance of tools, equipment, and materials.
• Maintain an inventory of commonly used parts and supplies, ensuring availability when required for service calls.
• Assist in ordering parts or materials as needed for installations and repairs.

Documentation and Reporting

• Complete service reports and work orders accurately, documenting system issues, repairs, and services performed.
• Submit reports and job documentation to the senior technician or supervisor in a timely manner.

Key Performance Indicators

Job Completion Rate:

• Percentage of service tasks completed within the allocated time frame.

First-Time Fix Rate:

• Percentage of issues resolved on the first visit without the need for follow-up.

Customer Satisfaction:

• Feedback and satisfaction surveys from clients regarding service quality.

Safety Compliance:

• Adherence to safety procedures and accident-free work environment.

Equipment Efficiency:

• Effectiveness in using tools and equipment, ensuring minimal downtime or damage.

Work Documentation Accuracy:

• Timeliness and accuracy of service reports and job documentation.

Qualification and Skills

• Certificate or Diploma in HVAC/R, Mechanical Engineering, or related field.
• 0-2 years of experience in HVAC/R installation, service, or maintenance (fresh graduates welcome).
• Possession of an ERA permit will be of added advantage
• Basic knowledge of HVAC/R systems, tools, and equipment.
• Ability to troubleshoot and repair basic HVAC/R system issues.
• Familiarity with refrigerants, electrical systems, and HVAC/R components.
• Good communication and customer service skills.
• Strong problem-solving and analytical abilities.

Other Requirements:

• Ability to lift heavy equipment and work in various environmental conditions.
• Willingness to work flexible hours, including weekends or after-hours emergency calls.

Working Condition

• Full-time position with on-the-job training provided.
• Occasional overtime may be required to meet project deadlines or respond to emergency calls.
• Work involves travel to client sites, including residential, commercial, and industrial locations.
• Must be able to work in varied environmental conditions, including outdoor weather and confined spaces.
• PPE (Personal Protective Equipment) will be provided and must be worn as required.