Technical Writer

at Metajua
Location Kampala, Uganda
Date Posted August 11, 2020
Category Management
Job Type Full-time
Currency UGX



The primary responsibility is to document the company’s technical information including software developmental documentation, workflows, coding processes, user manuals etc


  • Determine the needs of users of technical documentation.
  • Study product samples and talk with product designers and developers.
  • Work with technical staff to make products and instructions easier to use.
  • Write or revise supporting content for products.
  • Edit material prepared by other writers or staff.
  • Standardize content across platforms and media.
  • Collect user feedback to update and improve content.
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, online help and developer guides.
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.
  • Develops a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems.
  • Researches and builds knowledge about products, services, technology, or concepts to be documented.
  • Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly.
  • Prepares or commissions graphics and illustrations to elaborate on or complement technical writing.
  • Meets with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed.
  • Collaborates with translators as necessary to convert writing into a variety of languages.
  • Works with sales and marketing colleagues to ensure that the finished documentation meets product requirements.
  • Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary.
  • Creates, adapts, and follows project schedules and deadlines.
  • Remains up-to-date on technological and product developments as well as universal specifications relevant to the company.

Qualifications, Skills and Experience

  • Graduate in Computer Science, Engineering or equivalent preferred
  • 3 to 5 years relevant working knowledge & experience in IT and minimum 2 years technical writing of software documentation
  • Excellent written skills in English and skills in information architecture & design, GIT and content management (Access to portfolio/ project is a must)

All suitably qualified and interested Ugandan candidates are encouraged to apply by uploading an application/cover letter in Pdf/Microsoft Word format not exceeding 2MBs stating the exact position they are applying for, current and expected salary, daytime contacts, detailed Curriculum Vitae with three professional referees.

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