Purpose

The primary responsibility is to document the company’s technical information including software developmental documentation, workflows, coding processes, user manuals etc

Responsibilities

• Determine the needs of users of technical documentation.
• Study product samples and talk with product designers and developers.
• Work with technical staff to make products and instructions easier to use.
• Write or revise supporting content for products.
• Edit material prepared by other writers or staff.
• Standardize content across platforms and media.
• Collect user feedback to update and improve content.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help and developer guides.
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.
• Develops a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems.
• Researches and builds knowledge about products, services, technology, or concepts to be documented.
• Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly.
• Prepares or commissions graphics and illustrations to elaborate on or complement technical writing.
• Meets with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed.
• Collaborates with translators as necessary to convert writing into a variety of languages.
• Works with sales and marketing colleagues to ensure that the finished documentation meets product requirements.
• Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary.
• Creates, adapts, and follows project schedules and deadlines.
• Remains up-to-date on technological and product developments as well as universal specifications relevant to the company.

Qualifications, Skills and Experience

• Graduate in Computer Science, Engineering or equivalent preferred
• 3 to 5 years relevant working knowledge & experience in IT and minimum 2 years technical writing of software documentation
• Excellent written skills in English and skills in information architecture & design, GIT and content management (Access to portfolio/ project is a must)

All suitably qualified and interested Ugandan candidates are encouraged to apply by uploading an application/cover letter in Pdf/Microsoft Word format not exceeding 2MBs stating the exact position they are applying for, current and expected salary, daytime contacts, detailed Curriculum Vitae with three professional referees.