JOB DETAILS:

The Technical Support Specialist for Production & Warehouse Support will provide first-line technical support for users involved in the production, quality assurance, and warehouse operations related to MVR systems. This role is crucial for maintaining smooth system operations in the backend processes and ensuring any issues affecting supply chain and production workflows are promptly resolved.

Key Responsibilities:

• Provide daily technical support for system users in production, warehouse, and QA teams.
• Troubleshoot and resolve system issues affecting production tracking, inventory, and warehouse operations.
• Escalate unresolved technical issues to relevant product team.
• Coordinate with the production and warehouse supervisors to ensure system usage aligns with procedural compliance.
• Document recurring support issues and propose long-term solutions.
• Support data reconciliation, anomaly resolution, and monitoring of kit movements in the system.
• Assist in system testing for backend process features, bug fixes, or updates.
• Prepare and maintain knowledge base materials relevant to production and warehouse workflows.
• Train users on system enhancements and standard operating procedures.
• Support onboarding for new production/warehouse staff on system use.

Qualifications and Skills:

• Bachelor's degree in IT, Computer Science, or a related field.
• 1-2 years' experience in a technical support or system admin role; experience in inventory or warehouse systems is a plus.
• Familiarity with enterprise or government systems, especially in manufacturing or logistics settings.
• Strong attention to detail and analytical skills.
• Comfortable working in high-pressure environments with multiple ongoing issues.
• Good documentation and reporting skills
• Experience with ticketing tools (e.g., Jira) and dashboards.