JOB DETAILS:

The Technical Support Specialist will provide real-time technical support to installations team both VGS and MoWT. This role ensures that field operations are well-coordinated, system issues are swiftly resolved on-site, and installation processes follow documented procedures. The role also plays a key part in improving user training, data integrity, and turnaround times for installations.

Key Responsibilities:

• Provide on-demand support to field installation teams across various regions.
• Troubleshoot installation-related system issues such as kit verification errors, stock mismatches, and workflow disruptions.
• Monitor field escalations and coordinate with relevant departments (stock, QA, customer service) for resolution.
• Document and track field incidents and contribute to the system issue knowledge base.
• Participate in training sessions for installers on system use and process compliance.
• Support the product team in collecting user pain points and feedback from field teams.
• Participate in user onboarding and refresher trainings, ensuring clarity in usage of updated procedures.
• Assist in testing new installation workflow features and updates before deployment.
• Maintain logs and provide regular reports on field-related support incidents.

Qualifications and Skills:

• Bachelor's degree in IT, Computer Science, or a related field.
• 1–2 years' experience in a technical or field support role; knowledge of vehicle registration or related workflows is an advantage.
• Ability to work closely with diverse field teams and respond promptly under pressure.
• Strong interpersonal and communication skills for working with installers and clients.
• Familiarity with mobile data tools, dashboards, and ticketing systems.
• Willingness to travel to field locations when necessary.
• High accountability and good time management.