JOB DETAILS:
Are you tech-savvy, customer-focused, and ready to join a dynamic team? ClinicMaster INTERNATIONAL is seeking three (3) Technical Support Officers to provide exceptional customer and technical support across our growing network of hospitals and clinics.

ClinicMaster INTERNATIONAL is a leading systems integration and software development company behind ClinicMaster, an integrated health information and medical billing system used in over 200 hospitals and clinics across Uganda, Kenya, South Sudan, Rwanda, and Zambia. Join us in shaping the future of healthcare technology!

Key Responsibilities:
• Offer excellent customer support via phone, email, messaging and site visits.
• Install ClinicMaster software at new sites and train users.

• Troubleshoot network and software issues, both remotely and on-site.

• Provide 24/7 emergency technical support for critical system issues.
• Collaborate on software testing and product improvement initiatives.

c• Bachelor’s degree in Information Technology, Computer Science, or related technical field.

• Experience with DevOps tools (e.g., Git, Docker) and cloud platforms (e.g., AWS, Azure).
• Strong understanding of Windows and Linux environments, as well as databases like Postgres and MS SQL.
• Excellent problem-solving, communication, and customer service skills.

Perks:
• Opportunity to grow your career in a certified ISO organization.
• Hands-on experience with cutting-edge health information systems.

• Annual renewable contract with exciting fieldwork opportunities.

Submit your CV and relevant documents in one PDF to info@clinicmaster.net  , copying support@clinicmaster.net. Address your application to:
The Human Resource Manager
ClinicMaster INTERNATIONAL
PLOT 83 Bukoto Street, P.O. Box 102528 Kampala Uganda
Tel: +256392000158