Job Purpose:

The Team Leader – Branch Sales is responsible for directly managing and supervising the branch sales team, ensuring the achievement of assigned KPIs, upholding company policies, maintaining strong relationships with branch partners, and creating a high-performance sales culture. This role is both operational and strategic, requiring strong leadership, reporting, and problem-solving abilities.

Key Responsibilities:

1. Team Management & Supervision

• Lead and supervise daily activities of the branch sales team.

• Monitor individual and team performance to ensure achievement of monthly and quarterly KPIs.

• Provide coaching, motivation, and mentorship to sales staff.

• Ensure adherence to the company’s Standard Operating Procedures (SOPs) and code of conduct.

2. Sales Performance & Execution

• Ensure each salesperson is meeting personal targets and contributing to overall branch targets.

• Support the team in closing high-value leads, especially where escalation or negotiation is needed.

• Guide team in proper use of CRM, lead follow-up, and client onboarding processes.

3. Relationship Management

• Build and maintain excellent working relationships with partner shop staff or branch hosts.

• Act as the primary liaison between the branch, the partners, and the internal management team.

• Address any concerns or feedback from partners promptly and professionally.

4. Meetings, Reporting & Communication

• Conduct weekly team meetings to review performance, challenges, and priorities.

• Prepare and submit weekly and monthly reports on team performance, leads, and challenges.

• Relay all important updates or policy changes from management to the team in a timely manner.

5. Problem Solving & Issue Resolution

• Be the first point of contact for any sales team-related challenges or operational issues at the branch.

• Handle minor conflicts or complaints internally before escalating to the Head of Sales.

• Ensure all emergencies or sensitive matters are properly reported through the right channels.

6. Compliance & Discipline

• Monitor punctuality, professionalism, and general conduct of the sales team.

• Ensure all team members follow company policies, including attendance, client handling, and asset usage.

• Recommend disciplinary actions in line with HR and management procedures when necessary.

7. Training & Onboarding

• Support onboarding of new sales staff assigned to the branch.

• Conduct or coordinate refresher trainings and briefings as needed.

8. Asset & Resource Management

• Ensure proper use and accountability of any materials, uniforms, or assets assigned to the sales team at the branch.

• Report any damage, loss, or misuse immediately.

Key Competencies:

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Results-driven and goal-oriented

• High level of professionalism and integrity

• Ability to multitask and prioritize

• Proficient in CRM tools and basic reporting

Qualifications & Experience:

• Diploma or Degree in Business, Marketing, or a related field

• Minimum 2 years' experience in a sales supervisory or team leadership role

• Experience in asset finance or retail finance is an added advantage

What We Offer:

• Gross monthly salary: UGX 1,000,000 – 1,500,000 (negotiable) + motivating bonus system!
• The chance to be part of a rapidly growing FinTech environment.
• Opportunities for professional growth.

Join a dynamic FinTech company that’s transforming how people access and manage credit in Uganda!

Apply now and become part of our results-driven team!