JOB DETAILS:
Description
The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity

Duties & Responsibilities
• Carry out opening duties by, checking emails heading team briefs and assigning employee their tasks for the day

• Communicate to staff on any issues that require feedback from Cemes-HQ as received.
• Submit daily branch performance reports to the Area/Franchise Managers
• Supervise and manage staff at the branch level and ensure their performance targets are met
• Manage office operations such as rent payments, permits, petty cash and any other payment.
• Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.
• Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
• Train and coach new staff so that they understand company products and services
• Oversee and monitor the performance of staff portfolios
• Interview loan applicants and approve loans (investor) after proper assessment by the credit committee
• Analyze the market and advise on risks and how to mitigate them
• Assess local market conditions and identify current and prospective opportunities
• Ensure branch goals and targets are met
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration
• Market the branch within the community to attract business
• Carry out closing duties by reconciling daily collections, and disbursements and ensuring they are captured correctly on the system
• Any other duty assigned by your supervisor

Skills & Experience
• Degree is Sales and Marketing or related field
• Experience in team management in a micro-credit setting