JOB DETAILS:
Job Summary:
Manage the team to ensure maximum recovery of money owed by the debtors.

Roles and Responsibilities:
• Review assigned collection portfolio, divide and assign portfolios in an equitable and effective manner.

• As a team member, participate in promoting the firm’s image through customer care and good customer relations while executing enshrined duties in accordance with the firm’s customer services charter.

• Support junior staff in achieving business objective through regular performance management.
• Prepare daily and monthly portfolio collection progress reports to be forwarded to the firm’s clients.

• Able to use the auto dialer system in terms of uploading campaigns as per strategy agreed on a daily to achieve maximum collections.

• Ensure compliance with legal, statutory, regulatory and contractual requirements in the Quality Management System as per ISO Standards.

Minimum Qualifications and skills:
o Bachelor’s degree in economics, Business Administration, Commerce or relevant field.
• Experience in call center management is an added advantage.
• Ability to have authority but tactful with it.
• Remaining calm under pressure.
• A skilled negotiator.
• Willing to delegate.
• Computer literacy is essential and mandatory.

Application letter, addressed to Human Resource Manager, with attendant CV, copies of academic qualifications and National ID can be delivered online at; hr@slsbpo.com