Support for System Maintenance & Development

• Contribute to the efficient and effective operation of PTC communications and networking infrastructure through servicing, installation and ongoing support of networking, servers, and storage systems. This applies both internally and with external vendors.

• Support day to day rectification of network problems.

• Identify and recommend network and hardware repairs and improvements as necessary.

• Install, maintain, update and support desktop applications, systems and communications software.

• Apply high-level diagnostic skills to investigate and resolve problems relating to all PTC services including networks, hardware, printing, e-mail, video conferencing, and software applications.

• Conduct regular IT Audits in conjunction with the CTO

• Provide appropriate coverage of CTO duties during annual leave and other absences of the CTO.

• Provide network, email and telephony facilities to new staff within 3 working days of commencement of employment.

• Support PTC Intranet and Website

• Support database systems in conjunction with external vendors.

Helpdesk/Staff Assistance

• Provide helpdesk support, respond to, and assist with, the day to day IT needs of individual staff members.
• Assist PTC clients with IT and helpdesk support in consultation with the CTO.

• Manage the Helpdesk Log processes and remote support systems to facilitate staff assistance

Other Duties

• To perform other duties as negotiated.