JOB DETAILS:

SYSTEMS ENGINEER – ENTERPRISE at Flip Africa

Designation : Systems Engineer – Enterprise

Job Level & type : L2-L3/Full Time (5-6 Years of Enterprise IT Support Experience)

Reporting To : Service Delivery Manager

Location : Kampala, Uganda

Salary : Attractive

ROLE OBJECTIVE: 

FLIP Africa on behalf of client is hiring a Systems Engineer- Enterprise. The job holder will be responsible for providing support and installation services for customers having enterprise IT systems from various products and technologies such as servers, storage, backup, databases, and virtualization.

DUTIES & RESPONSIBILITIES:

1. Support and Implementation

• Hands on Experience with Server, Storage, Virtualization technologies (HPE, Dell EMC, Oracle, NetApp, VMware, Microsoft, UNIX/Linux etc.)
• Working with an implementation team in project implementation and deployment
• Implementation tasks assigned and working to ensure proper implementation and troubleshooting if necessary
• Assisting in providing post-sales support after project implementation
• Working with the internal support team on any requirements for equipment or systems that need specialization, including implementation and training
• End User support for contractual customers.
• Troubleshooting system faults to achieve fault resolution for incidents escalated.

2. Training and Certification

Undergo continuous technical skills update through certification and trainings are

required in the engineer’s training roadmap within timelines set.

LEADERSHIP & RELATIONSHIP ROLES:

• Closely liaise with the Service delivery teams during the implementation and support of projects

• Closely liaises with the Supply Chain team during the ordering and delivery of spares

• Closely liaises with external customers during implementation and support to foster good relationships that will allow continued business• Maintains close contact with the Helpdesk during the assigning and logging of calls

• Maintain close contact with the principals during escalations and parts ordering

JOB SPECIFICATIONS AND COMPETENCIES

• • Bachelor’s degree in Computer Science, Information Technology, or a related
  • field
  • UNIX/Linux Systems Administration skills
  • Knowledge of Servers and Storage Technologies
  • 5-6 years’ experience in servers, Storage, backup and virtualization technologies especially Dell-EMC/Sun/Oracle/HPE/IBM & VMware
  • Ability to solve complex technical problems
  • Ability to travel as needed.
  • Database administration
  • Good Understanding of Network
  • Knowledge of High Availability and Business Continuity Technologies

SOFT SKILLS

• Good communication and presentation skills
• Ability to demonstrate good judgment and decision making
• Ability to work in a high-pressure environment
• Good organization skills

KEY PERFORMANCE INDICATORS

• Log in daily activities to the Helpdesk
• Response to service requests should be as per SLA
• 80% of projects handled should be completed within schedule
• Attend to all PMs for assigned accounts
• Attend to all assigned L2/L3 support calls
• Attain at least 1 new certification (online/prometric) every month

Interested candidates should submit their resume and a cover letter detailing their

experience and qualifications to flipafricarecruitement@gmail.com or Sign up on

www.flipafrica.appto express interest on the role.