JOB DETAILS:
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives, give dignity and expand opportunities for wealth creation for the people of Africa socially and economically by offering integrated financial services that socially and economically empower consumers, businesses and communities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 15 million customers, the largest customer base in the Eastern African Region.
Currently the Bank is seeking additional talent to serve its customers: -
Systems Administrator
Reporting to: Manager ICT Infrastructure Support

Job Purpose
The Role holder will be responsible for installing, upgrading, maintaining, repairing, and supporting server and desktop hardware (including peripherals), software and operating systems. Key areas of responsibility and accountability will include but are not limited to:.

Key Responsibilities
• Installing, maintaining, troubleshooting, repairing, upgrading, and supporting hardware (Servers, PCs, peripherals, printers, and scanners), operating systems and standard software.
• Administration and support of Active Directory, email, and enterprise anti-virus software.

• Participation as a key player in the setup of new branches by installing, configuring,
• and supporting all newly installed hardware and software.
• General technical support to all computer users, both emergency and routine.
• Troubleshooting of all hardware issues to identify and resolve issues affecting users.
• Advising on compatibility of hardware, applications, and operating systems, according to user requirements.
• Providing specifications for the procurement of hardware and software.

• Maintaining an inventory of equipment including that under repair and requisitioning for the procurement of hardware components as required.
• Ensuring the routine maintenance and servicing of equipment
• Assisting with the documentation and implementation of ICT department policies relating to Desktop Management, Service Level Agreements with end-users and with externally contracted companies.
• Maintaining an inventory of hardware and software and the documentation of hardware configuration.

Desired Knowledge, Skills & Abilities:
• A good degree in an Information Technology related discipline.
• Hardware and Microsoft certifications desirable.
• At least 3 years in network and system administration, PC troubleshooting, hardware maintenance and repair.
• Good knowledge of operating systems (MS Packages, Linux, Oracle), email
• applications, anti-virus software, MS Office, and other standard software.
• Good analytical and problem-solving skills, ability to organize, prioritize and show initiative, good interpersonal and communication skills, team player and willingness to travel to branches.