• They can issue and void tickets if there is a system issue or the client is not in a position to issue those bookings. In cases where a system error occurs or a client is unable to process their booking, the role requires the skill to void tickets swiftly, maintaining the integrity of the booking system and preventing any inconvenience to the client.

• This position demands attention to detail and a strong understanding of the booking system to navigate and resolve ticketing issues effectively.

• They provide support and services that are accessible 24/7, allowing clients to make travel arrangements at their convenience.

• This role requires a commitment to ensuring that clients can effortlessly make travel arrangements at any hour, catering to a global clientele across various time zones. The Support Specialist is instrumental in facilitating a seamless travel planning experience, demonstrating an unwavering dedication to accessibility and convenience

• Clients receive round-the-clock assistance, ensuring any issues can be addressed promptly, no matter the time zone. This role is crucial for businesses that operate globally and require a constant presence to manage and resolve issues as they arise, regardless of geographical time zones.

• The Support Specialist is responsible for maintaining high levels of customer satisfaction by ensuring that any problems are dealt with swiftly and efficiently, demonstrating the company's commitment to excellent service standards.

• Assist in getting solutions to the clients who have issues with their bookings. As a Solution Provider, they are responsible for addressing and resolving clients' booking issues promptly and efficiently. Their goal is to provide clear, effective solutions that help maintain the integrity of the booking process.

• This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to service. They will act as the liaison between the client and the company, making sure that every client's concern is heard and addressed with a satisfactory resolution.

• They ensure that the bookings done are within the service fee range set for the organisation and minimise errors made by the Agents to avoid Penalties/ADMs. This not only guarantees profitability but also reduces the incidence of costly errors by agents.

• A key responsibility is the prevention of penalties or Agency Debit Memos (ADMs), which can arise from discrepancies in ticketing and reservations, thereby maintaining the company's revenue integrity.

• They assist in planning complete travel itineraries, maximising efficiency and improving the travel booking process. They are adept at coordinating various aspects of travel, including transportation, accommodation, and activities, while also staying informed about travel advisories and regulations.

• Their goal is to provide a stress-free travel planning service that caters to both leisure and business travellers, streamlining the booking process and delivering personalised itineraries.

• They provide help with visa information and other travel documentation required to assist in the Visa Application. The assistant ensures that clients are informed about the necessary documentation and procedures, helping them to compile and organise their applications effectively.

• They offer travel insurance options to protect clients against unforeseen events during their travels. The role requires a deep understanding of various insurance products, the ability to tailor packages to individual client needs, and a commitment to ensuring travellers can embark on their journeys with peace of mind.

• Effective communication and customer service skills are essential to educate clients about the benefits and limitations of each insurance option.

• They maintain the confidentiality of sensitive information shared during the booking process. The individual must exercise discretion, adhere to privacy laws and company policies, and often requires signing a contract/agreement to legally bind them to confidentiality.

• This aspect of the job is fundamental in building trust with clients and maintaining the integrity of the service provided.

• They inform clients about cancellation and refund policies, and assist with any changes or cancellations as needed.

• Ensure all bookings are captured in the accounting software and invoiced together with the payments received.

• The primary responsibility is to ensure that every booking is accurately captured and matched with its corresponding payment. Attention to detail and a strong grasp of accounting principles are crucial for this role to ensure the integrity of the financial data.

• Ensures that the information shared from the client concerning the portal is implemented. The individual in this role serves as a liaison between the end-users and the development team, ensuring that the client's requirements are met and that any issues are addressed promptly.

• Their work directly influences the portal's evolution, ensuring it meets the dynamic needs of its user base.

• Maximises use of deals & discounts to ensure that the organisation gets extra profit from the deals/discounts offered by the different partners. This involves careful analysis and selection of the most advantageous offers and effective implementation to ensure maximum uptake by customers.

• The role requires a keen understanding of market trends, competitor strategies, and consumer behaviour to optimise the use of discounts and deals, ultimately driving increased revenue and market share for the organisation.

• Ensure to share daily reports on the daily activities. These reports are crucial for providing insights into daily operations, facilitating informed decision-making, and monitoring progress towards organisational goals.

• Timeliness and accuracy are paramount in this position to ensure that stakeholders receive up-to-date and reliable information.

• Ensure to constantly check on the Queues on different software and update the affected clients if there is a change or delay in the bookings they have made.

• The key responsibility is to maintain a constant check to identify any changes or delays in client bookings. In the event of a schedule alteration, it is crucial to promptly update the affected clients, ensuring clear communication and minimising inconvenience. This role requires attention to detail and a proactive approach to client service to maintain smooth operational flow and high customer satisfaction.

• Ensures that the clients get different options even if they are not able to find the options that they want on their side.

• This involves looking at different booking portals that are available in the organisation. When clients are unable to find what they need, the specialist steps in to provide alternative options by utilising the various booking portals available within the organisation. The goal is to offer solutions that meet the clients' needs, thereby preventing the loss of business and fostering a positive, long-term relationship.