About Organisation:

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Key Duties and Responsibilities:

• You will work in Managed Services delivery as part of Onsite support team responsible for system stability, performance and life cycle management
• This also includes support for patching, failover preparation and verification, troubleshooting during incidents, and preventive maintenance.
• Be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support.
• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Implement approved workaround where possible
• Preparation of the incident report
• Review and secure RCA from 3PP and L3 support
• Contribute towards meeting all the Managed Services SLAs and KPIs as applicable to the customer contracts.

Release & Deployment Management Support

• Responsible for mentorship and Knowledge base data creation
• Be able to support onsite outside of business hours.
• Be able to work as per shift roaster (applicable for engineers working as part of Ericsson 24*7 delivery setup)
• When Onsite, Act as the Customer interface for change requests, service requests, subscriber queries and any other technical issues related to business demands, system performance and stability.
• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.

Qualifications, Skills and Experience:

• Degree in Software Engineering or similar.
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Shell, Python, Ansible).
• Experience in container technologies, e.g. Docker/Kubernetes.
• Knowledge on Grafana, Elastic search is a merit.
• Able to make standard configurational changes and regular application upgrades using SOP/MOP.
• Meritorious is an Oracle database experience.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that has worked in.
• ITIL / eTOM process certification and knowledge will be a merit.
• Having background of service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.) is a must.
• Fluent in spoken and written English.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Flexible and adaptable; able to work in ambiguous situations.
• Problem solving and root cause identification skills.
• Must be a team player and able to work collaboratively with and through others.

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

NB: Only shortlisted candidates will be contacted.

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