The Supervisor Mass Personalization supports the Manager in implementing strategic initiatives and provides key insights and guidance in engagement programs targeting to recruit, activate and maintain 15 million members.

Responsibilities or duties:

• Strategic Development Support
• Engagement Management
• Operation of Financial Planning Practice Mass Market
• Engagement and Mass personalization Operation
• Data Analysis and Reporting
• Team Supervision and Development

Qualifications or requirements:

• Bachelor’s degree in business, Social Sciences, Communications, Education, or a related field Relevant Professional qualifications and membership where applicable is an added advantage
• Postgraduate qualification in Human Resources, Customer Experience, Project Management, or related discipline is an added advantage
• Professional certification in Customer Experience Journey Mapping or Customer Value Management is desirable

Experience needed:

• Minimum of seven (7) years’ relevant experience, with at least three (3) years at a management or supervisory level
• Extensive experience in Customer Value Management, driving retention, loyalty, and revenue growth through targeted initiatives
• Proven track record in designing and implementing large-scale engagement programs for diverse audiences
• Experience in persona segmentation, audience profiling, and targeted engagement strategies
• Demonstrated success in training/engagement needs analysis, program development, facilitation, and post-training evaluation
• Strong background in stakeholder management, content coordination, and cross-functional collaboration
• Skilled in data analysis, monitoring, and evaluation to measure engagement effectiveness and drive improvements
• Experience managing and developing high-performing teams across multiple locations
• Exposure to multinational/multi lingual or cross-sector program delivery is an added advantage