JOB DETAILS:

The Supervisor ensures the smooth operation of the service area, overseeing staff, managing customer service, and maintaining standards.

Responsibilities:

• Supervise and coordinate the activities of waiters, waitresses, cashiers, and baristas.
• Greet guests, handle reservations, and manage table seating.
• Address and resolve customer complaints or issues promptly and professionally.
• Monitor service quality and ensure all staff adhere to service protocols.
• Open and close the establishment, handle cash reconciliations, and prepare daily sales reports.
• Conduct pre-shift briefings and provide ongoing training and guidance to staff.
• Ensure compliance with health, safety, and sanitation regulations.

Qualifications:

• High school diploma or equivalent; degree in Hospitality Management is a plus.
• Proven experience (2+ years) in a supervisory role within a restaurant or cafe.
• Strong leadership, interpersonal, and communication skills.
• Ability to work under pressure and solve problems quickly.
• Excellent customer service skills and a professional demeanor.
• Proficiency in point-of-sale (POS) systems.