JOB DETAILS:

At Destiny Business Systems Limited we are driven by innovation, collaboration, and excellence. Our supervisors play a vital role in fostering these values, ensuring our teams deliver high-quality results while maintaining a positive and productive environment. We are dedicated to creating a workplace where leadership thrives, ideas are valued, and professional growth is supported.

Supervisors at Destiny are empowered to lead with confidence, inspire their teams, and drive meaningful results. They serve as the vital link between management and staff, driving productivity and cultivating a positive workplace culture. At Destiny you’ll find not just a job, but a community that celebrates your achievements and helps you reach your career goals.

Job Responsibilities

As a supervisor, you will oversee day-to-day operations, ensuring your team meets and exceeds company standards for performance and productivity. Your key responsibilities include:

• Managing workflow

One of the most important responsibilities is managing a team. Often, a supervisorcreates and oversees the team’s workflow, or the tasks required to complete a job. Supervisors must define goals, communicate objectives and monitor team performance.

• Training new hires

When a new employee joins the team, their supervisor should help them understand their role and support them during their transition. This might include providing workplace orientation and explaining company policies or job duties. The supervisor may manage all onboarding activities, or they may work with the department manager to make sure the new hire receives the guidance and information they need.

• Creating and managing team schedules

This usually means scheduling more people during the busiest time of day and balancing work so that the staff does not feel overworked. Managing employee schedules also means being flexible and prepared when employees need to make changes, such as requesting a day off, calling in sick or handling a family emergency

• Identifying and applying career advancement opportunities

Because supervisors work closely with employees, they often help decide who is eligible for promotions. In some cases, supervisors may directly award promotions. However, even when supervisors don’t have the authority to directly promote employees, senior management professionals often consult supervisors during the promotion process.

• Helping to resolve employee issues and disputes

When employees are unhappy with their workplace experience, they may approach their supervisor before speaking with managers. Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution. If an employee complains that another employee or member of management has violated company policies, the supervisor should act as a mediator and help the two parties come to a resolution.

• Reporting to senior management

As a supervisor, you’ll often be responsible for reporting team and individual performance to senior management. You may need to evaluate each member of your team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies and more. You may also be required to develop and administer performance improvement plans.

• Meetings

Conduct regular team meetings to communicate objectives, share updates, and foster a collaborative environment.

Collaboration

• Collaborate with other departments to ensure cross-functional alignment and smooth operations.
• Recommend process improvements based on data insights and team feedback.
• Address operational challenges promptly by identifying bottlenecks and implementing effective solutions.
• Conduct routine inspections to confirm compliance with internal and external standards.
• Monitor daily workflows, assigning tasks and managing resources to meet operational deadlines.
• Evaluate team performance metrics, ensuring quality and efficiency are maintained.
• Document and report any incidents or deviations from protocol to senior management

Destiny often looks for a supervisor who demonstrates the following:

• Bachelor’s degree is preferred
• Excellent communication skills
• Achieve team productivity and performance benchmarks consistently
• Foster a culture of trust and accountability within your team, reflected in high employee satisfaction scores.
• Ability to remain calm under pressure (able to manage multiple priorities in a fast-paced environment).
• Punctuality and time management skills: Ensure all tasks and projects are completed within the established deadlines
• Professionalism and a positive attitude Organizational abilities
• Demonstrate effective conflict resolution skills, maintaining a harmonious work environment.
• Proven experience in a supervisory or leadership role, preferably in (industry/field)
• Firm grasp of company policies
• Strong work ethic
• Interest in leadership