Job Title:  Supermarket Manager

Organisation: S & S Enterprises Ltd

Duty Station: Kampala, Uganda

About Organisation:

Samuel and Samantha Enterprises Limited, commonly known as S&S Ent Ltd, is a privately-owned company based in Uganda. Founded by Cuthbert and Olive Muhanguzi, the company was established on 23rd August 2007. Since its inception, S&S Ent Ltd has grown into a dynamic business with diverse operations, including a salon, washing bay, cyber café, supermarket, restaurant, and a private fresh produce bakery.

Job Summary: The Supermarket Manager at S&S Enterprise is a pivotal role responsible for driving operational excellence, enhancing customer satisfaction, and ensuring profitability within our retail division. By combining strong leadership with strategic management, the Supermarket Manager supports the enterprise’s overarching goals and upholds our commitment to quality, efficiency, and continuous improvement. Every candidate for this role is expected to exhibit professionalism, adaptability, and a deep commitment to delivering outstanding customer service.

Key Duties and Responsibilities:

Operational Management:

• Oversee daily store operations, ensuring that all functions—from merchandising and stocking to customer service—are executed efficiently.
• Monitor and manage store layout, visual merchandising, and overall store presentation to ensure an attractive shopping environment.
• Ensure that all operational processes comply with company policies, safety regulations, and industry standards.

Financial Performance:

• Develop and manage the store budget, ensuring effective cost control and maximizing profitability.
• Monitor sales performance, analyze key performance indicators (KPIs), and implement strategies to drive revenue growth.
• Oversee cash management, including daily cash reconciliation, and ensure accurate financial reporting.

Inventory and Supply Chain Management:

• Manage inventory levels to avoid stock-outs and overstock situations, using data-driven forecasting and replenishment techniques.
• Coordinate with suppliers and vendors to negotiate contracts, secure favorable terms, and maintain high-quality stock.
• Oversee the implementation of inventory control procedures and periodic audits to ensure data accuracy.

Customer Service and Sales Enhancement:

• Ensure that all customer interactions are handled with professionalism and that high levels of customer satisfaction are maintained.
• Address customer complaints and feedback promptly, implementing solutions to enhance the shopping experience.
• Develop and execute promotional strategies and sales initiatives to increase foot traffic and overall sales performance.

Staff Management and Development:

• Recruit, train, and supervise store staff, fostering a positive, team-oriented work environment.
• Schedule shifts, monitor attendance, and ensure that adequate staffing levels are maintained during peak and off-peak periods.
• Conduct regular performance evaluations and provide coaching, feedback, and professional development opportunities.
• Encourage cross-training and skill development among staff to enhance operational flexibility.

Compliance and Safety:

• Ensure adherence to all health and safety guidelines, including the proper handling of hazardous materials, fire safety, and emergency procedures.
• Maintain compliance with local labor laws and internal policies related to employee conduct, store operations, and customer service.
• Conduct regular safety audits and training sessions to promote a safe working environment.

Qualifications, Skills and Experience:

• A Bachelor’s degree in Business Administration, Retail Management, or a related field is required.
• Advanced certifications or training in retail management is an advantage.

Experience:

• A minimum of 3-5 years of experience in retail management or a similar role, with proven success in leading a retail operation.
• Demonstrated experience in managing a diverse team, handling inventory, and driving sales.
• Technical Proficiency:
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Experience with retail management systems and point-of-sale (POS) software.

Skills and Competencies

• Leadership:
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Capability to make informed decisions under pressure and resolve conflicts promptly.
• Communication:
• Excellent verbal and written communication skills, with the ability to interact professionally with staff, customers, and vendors.
• Analytical and Financial Acumen:
• Ability to analyze sales data, manage budgets, and implement cost control measures.
• Strong attention to detail and a results-oriented approach.
• Customer Focus:
• A deep commitment to delivering exceptional customer service and enhancing the shopping experience.
• Ability to quickly respond to customer feedback and implement improvements.
• Organizational Skills:
• Excellent time management and organizational skills, with the capacity to manage multiple priorities simultaneously.
• Proficiency in planning, organizing, and delegating tasks effectively.

Key Attributes

• Integrity and Professionalism:
• Demonstrates ethical behavior and maintains confidentiality in all interactions.
• Adaptability:
• Thrives in a fast-paced, dynamic retail environment and adapts to changing market conditions.
• Problem-Solving:
• Proactively identifies issues and implements innovative solutions to drive continuous improvement.
• Customer-Centric:
• Prioritizes customer satisfaction and consistently seeks ways to enhance the overall customer experience.
• Reporting Structure
• The Supermarket Manager reports directly to the Operations Manager or General Manager of S&S Enterprise.
• The role involves close collaboration with departmental heads, finance, HR, and external vendors.

Attach CV, Cover letter, Academic Documents, Relevant certificates and any other Supporting Documents in one PDF document

Interested candidates are invited to submit their updated resumes and a brief cover letter indicating the desired position(s) and relevant experience to the HR Department at S&S Enterprise via email at ssrecruitment256@gmail.com / info@sandsenterprisesug.com or by visiting our careers page at sandsenterprisesug.com