JOB DETAILS:
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.

JOB PURPOSE
We’re looking for stock controllers to join our team within the Retail Department. We are looking for people who are resourceful, organized, and proactive about getting things done.

As stock controllers, your main objective will be to support the retail function to achieve the set objectives and key results. The role requires close collaboration with both the sales and warehouse teams to support the overall business objectives of achieving a set revenue target while managing stock and the associated controls effectively.

The position will report to the Retail Team Leader.

MAIN JOB RESPONSIBILITIES
Support the retail function by delivering against the following:

Inventory management:
• You will be responsible for receiving sales stock on the system, issuing the received stock for sale (stock allocation), and carrying out stock reconciliation while achieving high standards of accuracy
• Carrying out weekly stock audits for the indirect outlets assigned to you

Sales support:
• You will support all sales efforts related to stock, such as stock allocation, supporting upgrade customers to get their new upgrade products, and retrieving and accounting for all aged stock.

Reverse logistics:
• You will be responsible for the successful consolidation, tracking, and return of all stock to the warehouse as per the set-out procedures and processes, completing all required documents, and providing system input and adjustment as required.

Customer service:
• You will be responsible for providing support for customer-related inquiries or product issues, including but not limited to the following:
• Logging all customer interactions
• Troubleshooting device issues with the aim of resolving
• Receiving devices that require in-warranty repair
• Scheduling the dispatch of customer devices for repair (via courier)
• Following up and resolving pending customer issues
• Receiving devices that are repaired and contacting customers to collect them
• Completing customer cancellation and downgrade requests as per the set process

Shop aesthetics:
• You will be responsible for ensuring that the depot is neat and clean, including ensuring that all posters and marketing materials at the depot are in good condition, visible and where they need to be replaced, and that proactive actions are taken to make a replacement request

Reporting:
• You will be responsible for providing daily reports accounting for stocks provided, issued out, and any balance carried forward, including recording for referencing and personal stock controller audits.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
• At least 1 year of experience in customer care or inventory management, preferably in a phone-selling company.
• Tech-savvy with the ability to troubleshoot phone-related issues
• Front-office management is an added advantage
• Computer literate
• A college diploma or degree in any field
• Strong analytical and excellent communication skills
• Excellent problem-solving skills
• Able to collaborate with various teams