Location: Kampala, Uganda

Job Type: Full-Time

Reports To: General Manager / Hotel Management Team

Job Summary

A Hotel is seeking an experienced and passionate SPA Manager to oversee the daily operations of its wellness facilities including spa, gym, and fitness programs. The ideal candidate will be a dynamic individual with a strong background in spa and fitness management, a passion for holistic health, and the ability to lead a high-performing team in a luxury hospitality environment.

Key Responsibilities

• Oversee the day-to-day operations of the spa, wellness, and fitness departments.
• Manage spa therapists, fitness instructors, and support staff including scheduling, training, and performance evaluations.
• Ensure an exceptional guest experience through personalized wellness programs and high service standards.
• Develop and implement spa and fitness service offerings, promotions, and wellness events.
• Monitor equipment functionality and cleanliness across all wellness facilities, ensuring regular maintenance and safety compliance.
• Handle client inquiries, feedback, and resolve complaints promptly to maintain guest satisfaction.
• Maintain accurate inventory of spa products and gym supplies and coordinate procurement.
• Ensure compliance with health, safety, and hygiene standards including staff certifications and operational practices.
• Collaborate with the hotel marketing team to promote wellness packages and special offers.
• Provide reports on spa performance, including revenue tracking, customer feedback, and usage trends.

Qualifications and Experience

Education:

• Bachelor’s degree or Diploma in Hospitality Management, Business Administration, Sports Science, or a related field (preferred).  Professional Certifications:
• Spa therapy certification (e.g., CIDESCO, IPHM, ITEC)
• Fitness instructor certification (e.g., ACE, AFAA)
• First Aid/CPR certification
• Relevant health & safety accreditation is an added advantage

Work Experience:

• Minimum of 3–5 years in a supervisory or managerial role within a spa, wellness center, or hotel fitness facility.

Key Competencies & Skills

• Excellent verbal and written communication in English.
• Proficiency in spa and gym management software (e.g., Mindbody, EZ Facility) and MS Office Suite.
• Strong leadership, people management, and organizational skills.
• Analytical and problem-solving abilities.
• Customer-service orientation and high attention to detail.
• Passion for wellness, fitness, and holistic health.

Personal Attributes

• Aged between 25 – 40 years.
• Smart appearance and well-groomed.
• Energetic, proactive, and solution-oriented mindset.
• Adaptable to a dynamic, fast-paced hospitality environment.
• Strong sense of accountability and work ethic.

Additional Requirements

• Flexibility to work mornings, evenings, weekends, and public holidays.
• Ability to stand for long periods and carry out light physical tasks such as fitness equipment checks.
• Must be based on-site with possible travel to other properties as required.