Job Title:  Sociologist/ Beneficiaries Relations Officer (4 Fresher Jobs)

Organisation: Ministry of Gender, Labor and Social Development (MGLSD)

Project Name: Generating Growth Opportunities and Productivity for Women Enterprises (GROW) Project

Duty Station: Kampala, Uganda

Reports to: Social Development Specialist

About Organisation:

The Government of the Republic of Uganda has received financing from the World Bank towards the cost of implementing the Generating Growth Opportunities and Productivity for Women Enterprises (GROW) Project. The Project Development Objective is to increase access to entrepreneurial services that enable women entrepreneurs to grow their enterprises in targeted locations, including host and refugee communities. The Project is being implemented jointly by the Ministry of Gender, Labor and Social Development (MGLSD) and Private Sector Foundation Uganda (PSFU).

Job Summary:   The sociologist/beneficiaries’ relations officer shall play a critical role in fostering beneficiaries’ relationships, resolving issues and promoting products and services for under GROW project. The officer shall operate the GROW project toll free line at the headquarters to respond promptly to inquiries of beneficiaries including handling and resolving and referring complaints. The officer shall ensure that the Clientele’s journey from initial contact to problem resolution is smooth and effectively managed.

Key Duties and Responsibilities:

• Manage large amounts of incoming inquiries about the GROW project services and products.
• Identify and assess beneficiaries’ needs to achieve satisfaction
• Liaise with Social Development Specialist to effectively handle complaints, provided appropriate solutions and alternatives with the time limits; follow up to ensure resolution
• Follow communication and grievance management procedures, guidelines and policies under the project.
• Take an extra mile to engage project beneficiaries on concerns raised.
• Work closely with the social development specialists at the MGLSD to develop innovative ways to increase satisfaction of beneficiaries.
• With support from the Social development specialist, obtain and evaluate all relevant information to handle inquiries on GROW project products and services
• Register grievances in the logbook, issue grievance receipts and referral forms where necessary
• Follow up on beneficiary interactions, and provide feedback onl the efficiency of the feedback mechanism
• Support the social development specialist in stakeholder engagement and any other roles assigned to the officer.

• Bachelor’s Degree in Social Sciences, Business Administration of any other related field
• Ability to speak at least five languages in the region for which the officer has applied
• Good beneficiary support skills
• Strong phone contact handling skills and -active listening
• Ability to multi task, prioritize and manage time effectively
• Great organizational, and time-management skills. Demonstrate logical and analytical approach to problems solving
• Good oral and written communication skills, should be fluent in English
• Must be a Team player with high level of integrity and. confidentiality
• Self-motivated individual with the ability to work with minimum supervision and an eye for detail.

Deliverables

• Updated Grievance log book, receipts and referral forms
• Receive calls and provide feedback to the project beneficiaries
• Timely preparation and submission of monthly and quarterly Grievance reports to the social development specialist
• Timely analysis, reporting and escalation of noted grievances.
• Management of the stakeholder engagement register

Interested eligible applicants should submit applications including a cover letter, current Curriculum Vitae and copies of Academic Certificates and Transcripts, to be hand delivered at MGLSD’s General Registry on 2nd Floor, Gender and Labour House, Plot 2, George Street

NB: Only shortlisted applicants will be contacted.