JOB DETAILS:

Job Summary:

We are seeking a vibrant, friendly, enthusiastic, and compassionate Female Shop Attendant to join Pretty Little baby. The ideal candidate will have a passion for assisting families and providing exceptional customer service in a warm and welcoming retail environment. You will be instrumental in helping parents and caregivers find the perfect products for their little ones, ensuring a positive and memorable shopping experience.

Key Responsibilities:

1. Warmly welcome and engage with all customers, offering proactive assistance and guidance to help them find suitable baby products (e.g., clothing, feeding accessories, toys, gear, nursery items).

2. Develop and maintain strong product knowledge across our entire inventory, effectively communicating features, benefits, and usage instructions to customers.

3. Accurately process sales transactions handling cash, mobile money, and card payments efficiently and securely.

4. Maintain the shop's appearance by ensuring shelves are well-stocked, products are neatly arranged, and displays are attractive and engaging.

5. Handle customer inquiries, product returns, and exchanges professionally and patiently, aiming for customer satisfaction and positive resolutions.

6. Assist with inventory management tasks, including receiving new stock, conducting stock counts, and reporting low stock levels.

7. Contribute to a positive and collaborative team environment and good experience with social media.

Requirements

1) Minimum of a Uganda Advanced Certificate of Education (UACE) or equivalent.

2) Proven experience in a retail or customer service role is highly desirable of FMCG.

Experience working with baby products or in a family-oriented retail setting is a strong advantage.

3) Excellent verbal communication and interpersonal skills, with a patient and empathetic approach.

4) Strong basic numeracy skills for handling transactions and counting stock.

5) Ability to learn quickly and adapt to new product information and store procedures.

6) A positive attitude, strong work ethic, and ability to work effectively both independently and as part of a team.

7) Must be reliable, punctual, and flexible to work retail hours, including weekends and public holidays as required.