JOB DETAILS:

Main Purpose:

Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Service Centre Advisors (Locations :Kampala 3 positions, Moroto 1 position)

Reports to: Supervisor – Service Centre

No. of Vacancies: 4

Main Job Functions:

• Drive excellent customer service in the Service Centre
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch
• Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the Service Centre Supervisor in all operational activities in the store

Education:

• Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience:

• A minimum of one year experience in a service environment
• Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Knowledge, Skills & Abilities:

• • Customer Experience
  • Sales acumen
  • Service delivery
  • Data Savvy
  • Knowledge in MTN products and Services
  • Project Management
  • Learning Agility
  • Readiness to work with little supervision.
  • Customer focused.
  • Team Player
  • Follow through skills
  • Customer centricity / Accommodative
  • Excellent Communication skills
  • Strong interpersonal skills

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your applicationdocuments for purposes for which they were intended for.