JOB DETAILS:
Job purpose
To ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.

Key responsibilities
• Accurate identification of customer needs and accurate repair order preparation.
• Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.

• Update customers on progress of work and notify them of any changes to manage client expectations.
• Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.

• Adhere to the Toyota Service Manual - Fix it right (Kodawari) and safety (Anzen) standards.

Educational and Experiential requirements
• Minimum of a Diploma in Automotive/Mechanical engineering
• At least 2 years' experience in the mobility/automotive industry - added advantage is customer interfacing experience.

Key competencies, skills and personal attributes
• Ability to drive and possessing a valid driving license.
• Good communication skills
• Interpersonal skills
• Ability to provide excellent customer service
• Conflict management
• Attention to detail