JOB DETAILS:

The Senior Systems Engineer will play a critical role in ensuring the stability, security, and efficiency of our IT infrastructure, with a particular focus on supporting and managing both our Infrastructure and Unified Communications. This position requires a highly skilled and experienced professional capable of handling complex networking, security, and system administration tasks, as well as effectively managing vendor and stakeholder relationships.

Key Responsibilities

Asset Management & Procurement:

• Oversee the lifecycle management of IT assets, including hardware, software, and network infrastructure.
• Collaborate with procurement teams to ensure timely and cost-effective acquisition of IT assets and services.
• Maintain an up-to-date inventory of all IT assets and ensure compliance with organizational policies.

IT Policies & Implementations:

• Develop, implement, and maintain IT policies and procedures to ensure compliance with industry standards and regulations.
• Monitor and enforce adherence to IT policies across the organization.
• Regularly review and update policies to align with evolving technology and business needs.

Network & Endpoint Security:

• Oversee the security of the organization’s network, endpoints, and IT infrastructure.
• Implement and manage security solutions to protect against unauthorized access, data breaches, and other security threats.
• Conduct regular security audits and risk assessments, and take corrective actions as needed.

Onboarding & Off boarding:

• Manage the IT aspects of employee onboarding and off boarding processes, ensuring timely provisioning and de-provisioning of access and equipment.
• Collaborate with the People and Culture Department to streamline IT-related processes for new hires and exiting employees.

License & Access Management:

• Manage software licenses, ensuring compliance with vendor agreements and optimizing usage across the organization.
• Oversee access control management, ensuring that employees have the appropriate levels of access to systems and data.

Call Centre Management:

• Oversee the IT infrastructure supporting the organization's Voice Infrastructure - Call Centre Studio, ensuring optimal performance and uptime.
• Troubleshoot and resolve technical issues related to call center systems, including telephony, VoIP, and related applications.
• Manage and maintain call center software and hardware, including updates and configurations.

Requirements

Mandatory Requirements

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• 5+ years’ experience in a similar Senior Systems Engineer role.
• 3+ years’ experience managing call centre technologies (VOIP) and systems.
• Strong knowledge of networking protocols, security principles, and system administration best practices.
• Proven experience in IT operations, including asset management, procurement, and security.
• Strong understanding of IT policies, network security, and access management.
• Excellent communication and leadership skills, with the ability to collaborate effectively across departments.
• Highly organized with a structured approach to managing multiple tasks and projects simultaneously.
• Detail-oriented, with a focus on accuracy and compliance.

Added Advantage: Certifications like CCNA, Security+, Voice, or relevant Microsoft certifications