JOB DETAILS:
Position Function
Drive the SME Business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management within SME market segment that is aligned with the overall Bank’s Mission.

Key Responsibilities
1. Manage and provide profitable delivery of a proactive, value adding sales, solutions and service platform to our top SME clients.

2. Guide the SME Relationship Managers in scanning and structuring the SME market to recruit, nature and sustain new quality relationships and drive profitable balance sheet growth

3. Support the Relationship Manager’s in structuring/customizing credit loan facility options and parameters for credit approval.
4. Perform a strong seniority role and providing support to the Relationship Managers staff within the SME Center.

5. Drive and manage SME sales, Compliance, watch list and any other activities to be delegated by the Head of SME Banking
6. Drive vigorous sales process management; from prospecting to closure so as to ensure a healthy pipe-line of SME business with the aim of attaining continuity and meeting agreed business growth objectives across all product ranges and the SME market segments
7. Support the creation of customer insight through on-going portfolio analysis and formulation of focused and value-driven customer relationship management strategies
8. Uphold a culture of excellent service and quality relationship management in order to retain and develop customers, and expand the Bank’s wallet-share by ensuring compliance with the Service Charter.
9. Continuously monitor the business portfolio to ensure vigilant Covenants and Arrears Management in line with BOA policies in order to spot early-attention areas. The objective is to maintain the loan portfolio’s NPA percentage within agreed parameters and ensure customers meet the contractual obligations to the Bank
10. Constantly explore the enhancement of the Bank’s brand so that the Bank holds out in the target markets as one of the best in the SME field in terms of service, innovation and customer awareness/responsiveness.
11. Vigilantly monitor the market and industry trends, and competitor behavior to gather market intelligence, in order to advise and shape management response and the actions of the SME team to effectively manage opportunities and threats, with the aim of maximizing business performance

Knowledge & Experience
• A university degree in Finance, Marketing, Banking or any related field;
• 5 years’ experience in Financial Services Business Development
• Strong track record in Direct Selling, Sales Management and Relationship Management;
• Solid grasp of the Bank’s Policies, Processes and Procedures relating to Credit and Business;
• Solid grasp of the Bank’s business model, its strategy and all of its products and services;
• Solid grasp and interpretation of industrial and national economic trends;

Required Competences
• Leadership and team management skills
• Customer-centricity, with a strong appreciation for client behavior
• Solid business acumen and financial skills
• Solid and proven credit risk management
• Good facility structuring and negotiation skills
• Strong decision-making, conflict resolution and problem-solving skills
• Very strong presentation, verbal and written communication skills
• Team player with strong interpersonal skills and the ability to build internal and external networks
• Ability to work under pressure, and exercise excellent judgment