About the job

Under general supervision, provides secretarial support for the department, including word-processing, medical transcription, and miscellaneous secretarial support duties as described under Principal Duties and Responsibilities.

Education

High School Diploma or equivalent.

Licensures/Certifications

• N/A

Experience

3 years experience (Additional education beyond high school may be substituted for experience).

Skills

• Knowledge in medical terminology as acquired through completion of six (6) to twelve (12) months training.
• Ability to type medical reports, statistical tables, correspondence and forms from rough draft or machine dictation.
• Moderate level of analytical ability in order to gather and interpret data where problems are moderately complex.
• Ability to work in a fast-paced, team oriented environment with request interruptions while maintaining turnaround times and meeting deadlines.
• Ability to multitask
• Skill in using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents.
• Skill in understanding and following oral and written instructions and in communicating effectively both orally and in writing.
• Skill in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation.
• Skill in performing basic arithmetic calculations.
• Skill in accurate alphabetical and numeric filing.

Principal Duties And Responsibilities

• Transcribes reports within established guidelines utilizing sophisticated computer equipment and software.
• Prepares and processes requests for material review (internal and external).
• Accurately and independently processes testing requests.
• Gathers and processes material for in-house conferences.
• Answers phones promptly and professionally. When taking phone messages, provides complete information – who called, phone number and purpose of call.
• Accurately and independently processes autopsy requests within established guidelines.
• Files/returns slides and blocks within established guidelines
• Ensures reports from outside institutions are appropriately noted and filed/scanned
• Demonstrates excellent customer services skills and the ability to interact in a professional manner with staff at all levels of the organization.
• Triages multiple demands, always making sure patient needs come first.
• Types letters, reports, forms, correspondence, diagnostic test results, patient histories and notes from machine dictation or rough draft. Assembles files for new patients according to procedure and updates records and files for current patients.
• Collects co-pays, processes/closes credit card payments, and records patient charges for billing office. Updates patient demographics and enters into computer system.
• Assists in maintaining instruments and equipment in optimal working order, with proper documentation, prevents loss or abuse of equipment. Participates in ordering, charging and maintaining supplies and inventory. .
• Participates in financial planning, reporting, analyzing and executing cost accounting and cost containment measures.
• Participates in staff orientation and education.
• Performs other duties as assigned

All Roles Must Demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.