Senior IT Officer

at Neumann Kaffee Gruppe
Location Kampala, Uganda
Date Posted August 2, 2025
Category IT / Information Technology
Job Type Full-time
Currency UGX

Description

JOB DETAILS:

Your responsibilities

  • Manage and support company-wide IT systems including servers, networks, and business applications.
  • Monitor system performance, security, and data integrity across all platforms.
  • Respond to escalated IT issues and ensure timely resolution.
  • Lead implementation of new hardware, software, and network systems.
  • Coordinate IT support across departments and guide junior IT staff.
  • Maintain and enforce IT security protocols, backups, and disaster recovery plans.
  • Ensure compliance with company policies, licensing requirements, and data regulations.
  • Document IT procedures, configurations, and maintenance activities.
  • Evaluate and recommend improvements for systems, tools, and workflows.
  • Collaborate with vendors and third-party service providers as needed.

Your profile

    • Bachelor’s degree in computer science, Information Technology, or related field.
    • 3+ years of relevant experience in IT operations or systems administration.
    • Strong knowledge of networking, cloud services, data security, and server management.
    • Proficient in Windows and/or Linux environments, virtualization, and backup solutions.
    • Familiar with firewalls, antivirus tools, Active Directory, and Office 365 administration.
    • Solid troubleshooting skills and ability to manage multiple tasks under pressure.
    • Excellent communication and documentation abilities
    • Experience in cybersecurity and compliance standards
    • Certifications such as CompTIA Network+, Security+, Microsoft, or Cisco (CCNA/CCNP).
    • Experience with ITIL framework or ITSM platforms.
    • High level of personal integrity and empathy.
    • Attention to Detail
    • High resilience, reliability as well as ability to manage deadlines.
    • Effective Team work and coordination
    • Problem solving
    • Proactiveness
    • Proficient in English and any other local languages.

Our staff appreciates

  • International: Working in an international atmosphere in a growing and progressive company
  • Flexibility: Flexible working hours including a mobile work option

 

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