To lead the implementation of the company strategy of expanding its scope of services to providing a B2C e&m-commerce platforms to merchant and consumers by leveraging MTN’s merchant base, consumer base, brand, mobile payment capabilities, mobile communication and digital service capabilities and data to disrupt the both e and m-commerce sectors. Partnerships with logistics partners plays a key role in the success of this strategy.

Main Job Functions:
• Governance
• Adhoc, operational and tactical meeting
• Set up / participate in adhoc and operational meetings
• Participate and provide input into tactical meetings
• Report at process and functional level
• Escalations
• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Operational
• Develop and maintain the best last mile value proposition to both consumers and merchants
• Provide overall operational management direction and guidance to Opco logistics leads
Provide Insight and business strategy operational growth to live Opcos.
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes
• Lead engagements with key internal and external stakeholders
• Deliver key partnerships
• Implement strategy
• Tactical
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget
• Provide input and tactical activities to drive merchant payment volumes and growth merchant payment ecosystem
• Performance
• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams
• Reporting
• Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Budgets
• Manage budgets in line with business objectives
• Manage initiative budgets in line with business objectives
• Operational Delivery
• E&M commerce logistics management
• Number of successful deliveries to customers
• Number of last mile deliveries on a daily basis
• 3pl contract management
• E&M commerce logistics strategy (partnerships, acquisitions, warehousing etc)
• Strategic partnership with delivery companies

Job Requirements (Education, Experience and Competencies)
• Minimum of 4-year tertiary degree
• MBA or a master’s an advantage
• Experience:
• 7-10 years relevant experience in the eCommerce, logistics/fulfilment, or last-mile delivery & couriering is essential.
• Deep understanding of eCommerce as a business, which includes strengths or experience in: Strong in process, commercial negotiation, logistics operations.
A proven track record of performing well against SLA’s; Experience in creating, testing and optimizing processes real-time or near real-time; developing smart and efficient processes that solve issues before they mature into problems, and have solid experience creating and implement departmental SOP’s
• Manage logistics partners; Experience in managing SLAs with logistics partners, source partners for deployment. Managing e-commerce physical goods, food, and grocery delivery operations.
3rd Party logistics partner management and partnership models.
• Training:
• Understanding users & developing user personas
• Drawing user journey maps for each persona
• Designing product features & improvements
• Continuous improvement of products
• Attitude of Innovation, inventiveness & thought leadership
• capacity to work and deploy solutions and products using cutting edge technologies
• Excellent MS Office (Word, Excel, Outlook and Power Point skills
• Understanding of marketing processes in telecom industry
• Worked across diverse cultures and geographies
• Understanding of payment use case within Uganda

Competencies:
• Functional Knowledge:
• Digital, mobile commerce
• 3rd Party logistics management
• Change management
• Complex structures
• Decision making processes
• Empowering others
• Information processing
• Technology and information
• Mobile solutions, mobile applications
• IOT
• Project management
• Relationship management
• Risk management
• Stakeholder management
• Telecommunications industry
• Web and mobile app development
• Business process development
• Specific eCommerce logistics technical knowledge, like: Strong in process, commercial negotiation, logistics operations, aggregator systems, customer service ticketing systems, chat plug-ins, transactional data models, web analytics implementation, warehouse management, fleet management, last mile delivery SLA’s
• Innovation
• Product and project management
• Analytical
• Interpersonal skills
• Communication skills
• Continuous improvement
• Data interpretation
• Decision making
• Leadership
• Negotiations
• People management
• Presentation
• Product/project management
• Behavioral Qualities
• Adaptable
• Complete candor
• Culturally aware
• Emotional maturity
• Innovation
• Relationship building