JOB DETAILS:

Key Responsibilities

i) Manage and influence relationships with key stakeholders.

ii) Design and implement communication and stakeholder engagement strategies.

iii) Facilitate definition and delivery of benefits programs of the Scheme.

iv) Assess the needs and expectations of stakeholders and ensure that they are effectively addressed.

v) Handle Stakeholder grievances and ensure timely resolution and feedback.

vi) Obtain input from Management and provide feedback on program performance.

vii) Develop recommendations to strengthen existing policies and legislation related to stakeholder engagement.

viii) Develop and maintain working relationships and partnerships with internal and external stakeholders, industry representatives, and other bodies.

ix) Collaborate and coordinate with other Officers to ensure consistency of information and education dissemination.

x) Develop, review and update the public relations and communications policies of the Scheme.

xi) Provide timely response to members’ inquiries and share information requested by clients accordingly.

xii) Design and facilitate surveys to ascertain members’ communication needs and develop a log for Frequently Asked Questions.

xiii) Develop Information, Education and Communication (IEC) Materials and ensure effective dissemination.

xiv) Conduct research and develop reference materials and tools to facilitate change management programs.

xv) Initiate and implement Corporate Social Responsibility (CSR) initiatives.

xvi) Offer editorial support services on Scheme documents.

xvii) Facilitate timely publicity and reporting on Scheme events.

xviii) Perform any other duties as may be assigned from time to time.

Academic Qualifications

a) An Honours Bachelor’s degree in Mass Communication, Public Relations, Social Sciences, Public Administration or Marketing from a recognized University/Institution

b) Post graduate qualification in a relevant field

c) Must be a member to a relevant professional organization/association

Work Experience

▪ A minimum of six (6) years’ working experience in communications, public

relations or stakeholder relations gained from a reputable organisation.

Competences

▪ Excellent communication skills

▪ Monitoring and research skills

▪ Excellent presentation skills

▪ Good interpersonal skills

▪ Attention to detail

▪ Creativity and innovation

▪ Change management skills

▪ Excellent editorial skills

▪ Planning and organizing skills

▪ Knowledge of standard industry software such as publisher