Job Purpose:

The Salesperson will be responsible for driving sales and promoting the company’s range of computers, accessories and peripherals to customers.

Key Responsibilities:

• Engage with customers to understand their needs, provide product recommendations, and drive sales of computers and accessories.
• Demonstrate product features, benefits, and functionality to customers, ensuring they understand the value proposition of each item.
• Upsell and cross-sell complementary products, such as software, peripherals, and accessories, to maximize revenue.
• Stay updated on the latest trends and technologies in computers, peripherals, and accessories to provide accurate and knowledgeable advice.
• Assist customers in comparing products, explaining specifications, and ensuring they select the best solutions for their needs.
• Process sales transactions, ensuring accurate order entry, payments, and invoicing.
• Handle customer inquiries, complaints, and returns in a professional manner, resolving issues efficiently and ensuring a high level of customer satisfaction.
• Coordinate product delivery or pickup for online and in-store customers.
• Meet or exceed sales targets and KPIs, contributing to the overall growth of the company’s revenue.
• Track sales performance and provide feedback to the sales manager regarding customer trends, product demand, and inventory needs.
• Monitor stock levels of computers and accessories, ensuring that products are adequately stocked and displayed in-store.
• Assist in stock replenishment and inventory checks, reporting any stock discrepancies or out-of-stock issues to management.
• Build and maintain long-term relationships with customers to encourage repeat business and brand loyalty.
• Follow up with customers post-purchase to ensure satisfaction and encourage customer referrals.
• Assist in implementing marketing campaigns, promotions, and product launches to increase foot traffic and online engagement.
• Provide feedback on customer preferences, helping the marketing team to tailor promotional activities.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Strong knowledge of computers, accessories, and related technology, excellent communication skills, proven sales ability, proficiency with point-of-sale (POS) systems, and basic inventory management knowledge.
• Previous experience in sales or customer service, preferably in the technology, electronics, or retail industry.