JOB DETAILS:
Key Responsibilities/ Deliverables:
• Supervise and direct SROs to improve productivity and achieve set targets.
• Acquire new business through the SRO channel in order to grow the balance sheet.

• Carry out coaching sessions with staff to ensure consistency in application of assessment standards
• Conduct regular performance appraisals for direct reports.

• Identify opportunities for cross-selling interactions.
• Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same.

• Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution.

• Assess training needs on an ongoing basis and conduct department meetings and training as necessary.
• Promote the use of the escalation matrix to resolve complaints / disputes within KCB Bank
• Comply with the internal bank process for client identification

• Drive policy adherence i.e Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulation.

Education, Skills & Experience:
• University degree in any field
• 3 years’ experience in a sales related role
• Knowledge of Bank systems and Products are an advantage
• Follow through skills
• Energetic and Results oriented
• Ability to develop and execute a sales plan
• Proven sales management skills, preferably in both Business financial institution
• A fast learner
• A self-driven ambitious and hands on
• Good analytical skills.
• Competence in word, excel, PowerPoint and other Microsoft applications
• Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit.
• A strong team player with good supervisory skills.
• Good communication, interpersonal and presentation skills.

ABOUT US
KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation: