JOB DETAILS:
To improve the sight of all, we have developed a simple concept: we offer free eye tests and quality corrective glasses at affordable prices.
Joining the Lapaire teams means joining a pan-African and inspiring company in order to have an impact on the daily lives of millions of people living in Africa.
But it is also and above all :
• Serving our clients at best to improve their lives
• Working and acting as an entrepreneur, contributing to the Lapaire project with ideas and initiatives
• Participating in the expansion of a dynamic company by organizing and anticipating work efficiently
• Learning every day to continue to grow and surpass yourself
• Collaborating with young and multicultural teams while sharing your knowledge

Sales Representative
The Sales Representative will develop and promote sales at one of the Lapaire Optical Centers, meeting physically with potential customers and handling customer service. He/she will work closely with Eye Specialists from the Optical Center and will directly report to the Branch Manager.
Their job will be composed of 3 main tasks:

Reach out and attend potential customers in the Field & at the Branch.
• Increase awareness around clear sight to all potential customers in the field and at the branch
• Participate in fieldwork activities like distributing flyers and interesting people to come into the branch for free vision tests
• Use your knowledge to explain the benefits of wearing eyeglasses & answer questions related to eyewear
• Listen and help people choose frames and lenses

Convert customers interest into successful sales
• Follow-up with potential prospects over the phone, answering their questions related to pricing, payment and delivery in order to convert them into paying customers
• Enter contact details of customers into the database using the Lapaire CRM
• Present clear pricing and installment plans options to potential customers
• Collect deposits and close sales with customers in due time through convincing arguments and sales pitches

Ensure smooth delivery to customers
• Keep customers informed about the delivery and status of their order
• Take the customers through the procedure of picking up their glasses
• Inform customers about any after-sales service, how to leave a review and collect referrals from them

Candidate profile
• A-Level Certificate, Bachelor's degree or Diploma in Commerce, Business Administration, Sales & Marketing , or any relevant field. +1 years of professional experience in a business/retail setting will be an advantage.
• Previous experience in customer service within a retail or healthcare environment.
• Proven experience as a field sales agent, with a focus on customer engagement.
• Familiarity with point of sale (POS) systems and other digital sales tools.
• Excellent communication and interpersonal skills are essential.

Technical Skills:
• Proficiency in digital tools such as Microsoft Office (Word, Excel), email writing, and other business communication platforms.
• Strong attention to detail in inventory management, data entry, and accurately recording customer information.
• Basic knowledge of inventory control principles and stock management.
• Ability to effectively use mobile devices for customer interactions, and adaptability to learn and use the company’s POS apps for billing and transactions.
• Experience in sales pitching and working in a fast-paced, customer-focused environment.

Personal skills to be successful in this job
• Strong problem-solving skills, with the ability to think critically in customer interactions.
• Excellent communication and interpersonal skills, able to connect with customers from diverse backgrounds.
• A positive, flexible attitude, willing to adapt to changes within the company.
• Ability to work independently with minimal supervision while being a strong team player.
• High levels of integrity and trustworthiness in all interactions.

Core Values
• Integrity: Always upholding ethical standards.
• Customer-centric: Focused on delivering exceptional service and understanding customer needs.
• Teamwork: Collaborative and able to work effectively with others.
• Result-driven: Motivated to meet targets and achieve results.
• Attention to detail: Careful and meticulous in managing tasks.
• Time management: Efficient in managing tasks and meeting deadlines.
• Positive attitude: Bringing enthusiasm and energy to the role.
• Self-driven: Motivated to perform and grow without constant supervision.