Reporting Line:

Sales Manager

Directly supervises:

Sales and Marketing Team

Liaises with:

General Manager, Sales Manager and Sales and marketing Team

Job Summary:

Qualifications:

Education:

• High School or Undergraduate degree in management or related field or equivalent.

Experience:

5+ years’ experience in sales and marketing

Personal attributes:

• Excellent customer service knowledge
• Communication skills that allow good hospitality for customers
• Listening skills to understand what clients require
• Knowledge about making strategic presentations
• Work well with people and staff members
• Key Performance Indicators
• Sales presentations with set monthly targets attained
• Consistent market research for exceptional customer satisfaction
• Meet projected budget revenue targets
• Monthly sales performance review reports
• Excellent negotiation skills

Key Responsibilities:

• Have to sell room nights and meeting rooms above the set rates.
• Contribute to income generation through acquiring customers and ensuring excellent customer services to ensure that the hotel meets and exceeds budgeted targets.
• Create a sales customer central database with company details, contact person and customer feedback inclusive of any complaints.
•  Make lists of potential clients and conduct surveys to identify customers actively seeking for hotel services
• Contact customers via calls or arranged meetings to discover their needs and requirements
• Arrange and conduct site inspections for potential clients
• Contribute to the development of marketing strategies.
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
•  Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
• Collaborate with other hotel staff to ensure clients expectations are met.
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
•  Process and facilitate requests for customized services such as room redecoration.
• Coordinate and organize the details of an event.
•  Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.

Guest Satisfaction

Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to hourly associates.

Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

General Requirements

• Participation in staff meetings
• Monitoring competition
• Managing relationships with agencies and partners
• Participation in quality assurance systems
• Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties

KEY RELATIONSHIPS

Internal:

• Marketing Manager
• General Manager
• Food and Beverage Manager
• Front office manager

External:

• Advertising agencies
• Hotel guests
• Corporate companies
• Hospitality related forums or boards