Reports to: General Manager

Position Summary:

To maximize hotel revenue and guest satisfaction by negotiating group business and coordinating the execution of group business with other departments to the sales business plan. The job incumbent should be active, proactive, and achieve results. All work is carried out in line with the hotel’s guidelines, sales business plan.

TASKS, DUTIES, AND RESPONSIBILITIES

• Achieves budgeted goals by executing sales activities within the assigned market segment.

• Makes an applicable number of sales calls per week, included in the number is site inspections, follow-ups.

• Assists in the development of annual sales goals.

• Assists in the completion of reports.

• Ensure own function operates within cost restraints.

• Maintains effective internal and external communication.

• Meets budgeted sales and profit margins by soliciting, selling, and confirming business as required.

• Prepares proposals with the General Manager that are geared to maximize profit while satisfying guest needs.

• Utilizes the “sales success” techniques.

• Uses outside sales calls to solicit existing and new guests

• Qualifies prospective leads.

• Conducts on-site client inspections and entertainment.

• Contacts in-house guests to foster additional business, repeat bookings.

• Coordinates activities related to booked business with other departments

• Communicates guests’ requests to all departments in an effective and timely manner

• Ensures maximum occupancy daily by performing follow ups on the progress of groups and other business booked.

• Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan

• Develops plans, special sales activities, and promotions for assigned market segments.

• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc...

• Attend trade shows in key market cities to develop new business and to contact established clients in these cities.

• Communicates requests for special accommodation and suites

• Prepares accurate forecasts as requested

• Pre-blocks all special requests or VIP accommodations accurately.

• Keeps the hotel informed of group booking status

• Communicates with the Front Office Manager all Group VIPs for appropriate treatment

• Ensure all reservations are tracked correctly for statistical purposes

• Follows up on commissions and other fees paid to travel agencies, etc.

• laisse with the Accounts Payable Department regarding credit issues

• Thorough research to be conducted during customer meetings to avoid information duplication sourcing.

• Sales leads to be sent to the general manager of the hotel where an opportunity exists.

• Monthly sales lead list to be maintained and sent to the general manager.

• Weekly sales report must be sent to the general manager every Friday by the end of the business day.

• Attends meetings and training required by the General Manager.

• Assists colleagues in performing similar or related jobs when necessary.

• Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.

• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.

• Maintains own working area, and materials clean, tidy, and in good shape; reports defective materials and equipment to the appropriate person within the hotel.

• Continuously seeks to endeavor and improve the department’s efficient operation and knowledge of their job function.

Qualifications

• Bachelor's Degree in Hospitality and Hotel Management
• 2 years of working experience in a hotel is a MUST