Sales & Customer Experience Executive

at Eezy Track Uganda
Location Kampala, Uganda
Date Posted October 25, 2025
Category Customer Service
Sales and Marketing
Job Type Full-time
Currency UGX

Description

Job Summary

Guide customers through the Tracknav SMC process (valuation, registration, tracking, sales, etc.), ensuring clarity and satisfaction.

  • Minimum Qualification : Bachelors
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

JOB OVERVIEW
Department: Marketing
Location: Kampala, Uganda
 
Reports to: Country Manager- UG
Direct Reports: Marketing Executive
 
POSITION DETAILS
Job Purpose
  • Drive sales growth through seamless customer journey management at the yard and across all touch-points.
  • Enhance customer experience by guiding walk-in clients through the Eezy Cars process.
  • Support brand visibility through on-ground activations, social media content creation, and engagement.
  • Convert leads from digital platforms, walk-ins, and campaigns into measurable sales.
  • Align the customer journey with the overall Eezy Cars marketing and sales strategy.

Main Responsibilities of the Job
  • Manage customer experience at the Eezy Cars yard by engaging walk-in clients and providing product knowledge to influence purchase decisions.
  • Guide customers through the Tracknav SMC process (valuation, registration, tracking, sales, etc.), ensuring clarity and satisfaction.
  • Execute marketing activations on-ground in Uganda to boost brand visibility and sales.
  • Assist in social media management – content creation (posts, videos, reels), community engagement, and timely response to inquiries.
  • Work closely with the Kenya marketing team to localize campaigns for the Ugandan market.
  • Track and manage leads from all touch-points (yard, calls, social media, website, campaigns), ensuring timely follow-up and conversion.
  • Support brand awareness initiatives by creating and distributing relevant marketing collateral.
  • Provide feedback on customer sentiment and market trends to improve strategies.
  • Ensure brand consistency across activations, social media, and customer interactions.
  • Collaborate with the sales and marketing teams to monitor performance against KPIs.
  • Carry out any other duty as directed by the supervisor.
 
Minimum Experience Required
  • At least 2 years’ experience in sales, marketing, or customer-facing roles.
  • Experience in social media management and customer service.
  • Exposure to brand activations or marketing campaigns is an added advantage.
 
Minimum Academic and Professional Requirements
  • Bachelor’s degree in Marketing, Business, Communications, or related field.
  • Background in the Automotive industry is preferred.
Technical Competencies Required
  • Sales & customer relationship management.
  • Social media management (content creation & community management).
  • Creative writing and basic content production (photo/video).
  • Basic project management.
  • Strong presentation and pitching skills.
  • MS Office & intermediate Excel skills.
 
Behavioral Competencies Required
  • Customer-focused and sales-driven.
  • Excellent interpersonal and communication skills.
  • Proactive and results-oriented.
  • Team player with the ability to work independently.
  • Commercially aware and innovative.
  • Ability to influence and convert leads into sales.
Non-Discrimination Clause:
TrackNav SMC Ltd does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors and vendors.
Consenting to Processing of Personal Data in the Recruitment Process:
By applying for this position, you consent to the company processing your personal data, which information could be saved for future use in the event of another opening.
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