JOB DETAILS:

Are you a people person with a knack for closing sales and providing exceptional customer service? We're looking for Sales and Customer Care Personnel to elevate our customer experience and drive sales growth. As the frontline
ambassador of WAYA, you'll engage with customers, resolve issues, and help them find the perfect products to suit their needs. If your commitments can't allow you to offer 7 days, do let us know for a minimum of 3 days a week.

About WAYA
WAYA is a fashion brand born in Uganda with ambitions to scale across the continent. Our goal is to become the go-to place to shop for fashion in Africa, bringing customers the best experience and products they love. Most of our products are locally made and designed in-house, emphasizing efficiency, affordability, great design, and exceptional customer care.

Key Responsibilities
• Drive Sales Growth: Engage with customers, recommend products, and exceed sales targets.
• Provide Stellar Customer Service: Respond promptly to inquiries and resolve issues to ensure customer satisfaction.

• Manage Customer Relations: Build strong relationships, follow up on purchases, and encourage repeat business.
• Process Orders and Payments: Handle transactions smoothly and efficiently.

• Support Marketing Initiatives: Promote new products, sales events, and special offers.
• Maintain Product Knowledge: Stay updated on our product range and share insights with customers.

• Handle Customer Feedback: Collect and report feedback to improve our products and services.

• Assist in Store Operations: Support day-to-day operations, restocking, organizing displays, and maintaining a welcoming shopping environment.

Requirements
• Experience: 1+ years in sales and customer service, preferably in fashion or retail.
• Communication Skills: Excellent verbal and written communication abilities.

• Sales Acumen: Proven ability to meet and exceed sales targets.
• Customer Service Orientation: Passion for helping people and providing top-notch service.
• Problem-Solving Skills: Efficiently handle customer complaints and resolve issues.
• Tech-Savvy: Comfortable with point-of-sale systems and sales-related technology; CRM software familiarity is a plus.
• Flexibility: Willingness to work weekends and holidays.
• Team Player: Ability to work collaboratively with colleagues.