JOB DETAILS:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, Inspire Africa Coffee, we are looking for a competent, skilled and experienced Retail Manager- (Coffee Shops) to work in Uganda.
Job Summary:
The Retail Manager will manage food and beverage operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints.

Key Responsibilities:
• Designing delicious and attractive menus and continuously making improvements.
• Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.
• Building positive relationships with food and beverage vendors.
• Adhering to the food and beverage budget.
• Managing daily food and beverage operations.
• Following food and safety regulations.
• Maintaining positive customer relationships, processing complaints, and responding to customer needs.
• Assisting with marketing events.
• Creating and enforcing restaurant policies, targets, and KPIs.
• Training, skilling and managing food and beverage staff.

• Any other responsibilities that maybe assigned from time to time

Qualifications, skills & Experience:
• Minimum of 4 years' experience in the hospitality industry, with an emphasis on food and beverages.
• Culinary or food service management degree may be advantageous.
• Good with retail sales management and promotion
• In-depth knowledge of the food industry.
• Financial reporting and reconciliation skills
• Strong working knowledge of related computer software, including restaurant management software.
• Ability to adhere to budgets and meet financial targets.
• Exceptional organizational, leadership, problem-solving, and communication skills.
• Ability to forecast food and beverage needs.
• Excellent customer service skills.
• Great delegation skills.

All candidates who meet the criteria outlined as above should submit their applications under the job vacancy “QSSU-IAC-RMCS-RETAIL MANAGER-COFFEE SHOPS”.