JOB DETAILS:

Position: Results Dispatch Officer
No. of vacancies: (02)
Duty Station: Uganda National Public Health Laboratory services (UNHLS)

Job Purpose:

To provide timely, accurate and complete Results Review and Dispatch services for all COVID-19 laboratory referral results to ensure good turnaround time and delivery to accurate facilities as per the Quality Objectives of the laboratories.

Duties and responsibilities:

KRA1: Ensure Quality review of results and dispatch to the facilities in a timely manner
• Understand the integrated results dispatch system for COVID-19
• Train points of contacts to print COVID-19 results according to standard operating to ensure timely dispatch of all results.
• Verify all result uploads against request forms by the requesting officer and the accuracy of patient information, sample details.
• Sort all health facilities Envelopes by Hub and package all Results in Hub envelopes as per Hub Details.
• Synchronise COVID-19 results from the different requesting facilities and compile them according to the dispatch destination and package them according minimise time and cost
• Coordinate with the logistics officer to ensure that results and collection materials to the same facilities are combined to minimise cost
• Ensure Filing and Completion of Request forms according to Standard Operating procedures for ease of future reference.
KRA2: Manage all results related queries and provide timely Customer feedback.
• Attend to complaints, and maintain a record of customer requests, suggestion, questions and complaints related to COVID-19 results
• Document all Customer requests
• Release Results for facilities that require Results on phone and document in the Result release record.
• Initiate corrective action for all Non-conformities that are identified at pre and Post analytical stages and forward them to the respective Quality desks for troubleshooting and root cause analysis.
• Ensure that the customer complaint is closed and feedback is given and documented together with Quality officer, Implement the Preventive actions that are derived from occurrences at this Post Analytical Stage.
KRA 3. Monitor the Sample Transportation and the update of the sample tracking module
• Log into the hub operations module every now and to monitor sample transportation
• Troubleshoot sample transportation bottlenecks
• Troubleshoot and find root cause analysis for samples that have not reached the testing laboratories

Qualifications and requirements

• A university Degree in Biomedical Laboratory Technology/ Laboratory Sciences or Bio Statistics, computer science, information technology or related field, Knowledge of information systems design,
• Good interpersonal and communication skills, Analytical and critical thinking, Innovative and creative, Computer literate, flexible and reliable, self-driven, positive view on timelines and people oriented.

All suitably qualified and interested candidates should submit their Application Letters detailing their experiences and skills, Curriculum Vitae, copies of relevant academic documents and 3 references online to:

The Human Resource Office,

African Field Epidemiology Network (AFENET)

Email: sec@afenet.net

NB: Only successful candidates shall be contacted for an interview.