POSITION RESPONSIBILITIES:

• Assist the Restaurant manager in training and supervising front-of-house staff members.
• Supervise the floor during meal service and ensure that all standards set forth by Management are met
• Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift.
• Communicate effectively both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary
• Ensure staffing levels for all outlets are accurate based Event and business needs.
• Organize and make sure staff is present for pre-shift and department meetings.
• Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations and guests special needs.
• Ensure that all steps of service, policies and procedures outlined in the Employee Manual are followed on a daily basis.
• Learn and utilize the current Point of Sales system
• Follow proper cash handling protocol if needed
• Communicate with all guests with a clear and kind tone and make every effort to resolve and conflict to ensure the guests highest satisfaction.
• Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards be met.
• Give guidance when needed.

WORK CONTACTS:

• Daily contact with the Food & Beverage Manager, Marketing Manager, Service team and Kitchen.

SUPERVISORY RESPONSIBILITIES:

• Maintain cleanliness of all outlets on a daily basis including the proper functionality of all front of house needs.
• Ensure maintenance of equipment by alerting the Restaurant Manager of items that are in need of repair.
• Conduct competitive research on food, equipment and point of sales systems training and trends.
• Attend mandatory meetings as needed
• Support the entire Food & Beverage Department when and as needed

WORKING CONDITIONS:

• Must be able to work in a high volume fast paced environment

Requirements

• Minimum of two years in full service restaurant experience, with supervisory duties.
• Advanced skills in Restaurant Point of Sales experience
• Advanced oral and written communication skills.
• Excellent organizational skills and possesses the ability to undertake and complete multiple tasks.