JOB DETAILS:
Job Title: Response Officer
Organisation: African Clean Energy (ACE)
Directly Reports to: Response Team Lead
Duty Station: Mbale, Gulu, Fort Portal, Arua & Soroti.

About Organisation:
African Clean Energy (ACE) is a B-Corp certified enterprise that produces and distributes the ACE One solar-biomass hybrid energy system. A small-yet-powerful smokeless stove, it will virtually eradicate the catastrophic impact that traditional cooking and heating methods inflict on health, environment, and poverty in developing countries around the world, and provides electricity.

Job Description
We are seeking a dynamic and dedicated Response Officer to join our team. This role is crucial in the maintenance and conducting preventive after-sales maintenance training of the ACE One clean cooking stove to our customer. This will help improve our customer experiecne with our ACE one cookstove. The ideal candidate should be motivated, ambitious, hardworking and must possess excellent organizational skills and a passion for making a tangible impact in underserved communities.

Why Join Us?
○ Be part of a mission-driven company that is making a real difference in the world.
○ Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
○ Opportunities for professional growth and development.

Key Responsibilities:
● Support Sales teams in pushing ACE One and Briquettes through direct selling and referrals.
● Conduct preventive after-sales maintenance training on how to properly use the stove, briquettes.
● Support Customer Response teams in collecting pending payments through Training the customer on how to make repayments using MOMO pay or Airtel pay.
● Assist customers to install ACE Connect application if they have a smartphone in-order to ease fuel orders and to help sync their stove to aid technical support
● Any other tasks assigned deemed necessary by management.

Skills & Experience
● At least Advanced Certificate or Diploma preferably in a technical field
● Electrical wiring and repairs Background
● Recommendation and Residence letter from LC 1 Office
● Excellent communication and interpersonal skills
● Strong knowledge of electrical wiring and repairs.
● Self-motivated, proactive, and able to work independently
● Results-driven with the ability to focus on achieving set objectives and goals
● Willingness to travel frequently and work flexible hours

Personal Attributes:
● Passionate about making a positive impact in underserved communities.
● High level of integrity and professionalism.
● Self-motivated with a strong sense of initiative.
● Ability to work under pressure and meet tight deadlines.
● Culturally sensitive and able to work effectively in diverse environments.

NB: African Clean Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please send your application Letter clearly stating in the location your are apply for in the email subject, CV, Copies of academic documents and copy of National ID to email not later than 26th November, 2024.