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Reservations Agent

at Latitude 0°
Location Kampala, Uganda
Date Posted June 2, 2025
Category Hospitality
Hotel / Restaurant
Management
Job Type Full-time
Currency UGX

Description

JOB DETAILS:

At Latitude 0° Hotel, we are committed to delivering exceptional guest experiences from the very first interaction. Join our team and play a crucial role in creating memorable stays for our guests.

Role Overview

As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.

Key Responsibilities

  • Manage guest reservations, modifications, and cancellations efficiently.
  • Respond promptly to booking inquiries via phone, email, and online channels.
  • Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
  • Maintain accurate records of reservations and guest preferences in the PMS.
  • Assist in upselling room categories and promoting hotel amenities.
  • Provide exceptional customer service to resolve any booking-related issues.

Qualifications & Skills

  • Experience: 3+ years in hotel reservations or front office operations.
  • Education: Diploma in Hospitality Management or a related field.
  • Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
  • Soft Skills: Strong communication, organizational, and relationship-building abilities.
  • Attributes: Detail-oriented, proactive, and guest-focused.

 

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