VACANT POSITION: REPAIRS COORDINATOR (2 POST)

DUTIES AND RESPONSIBILITIES.

• Oversee booking and scheduling of repair jobs and following up on the repair job.
• Follow up on all repairs booked and scheduled and compile a report for the cause of device failure.
• Take full responsibility for dealing with relevant customer complaints, queries and requests for information.
• Troubleshooting non-responsive devices.
• Liaise with Fleet support team in regards to offline devices.
• Ensure Turn Around Time is followed appropriately.
• Ensure Double Offline devices are made priority and repaired within 48 hours.
• Liaise with Repair Technicians by providing information in regards to client and vehicle location.
• Confirmation of device status after repair is done.
• Any other duty as requested by Supervisor or HOD.

JOB REQUIREMENTS 

• Bachelor’s degree in International Relations/ Public Relations or any related field.
• Past experience in customer service field is an added advantage.
• Good team player.
• Strong ability to adapt and work in a fast-paced environment.
• Highly motivated and target driven.
• Good decision making and problem-solving skills.
• Computer literate.
• Strong communication skills.
• High level of confidentiality.
• Good negotiation and problem-solving skills.
• Critical thinking.

Non-Discrimination Clause

TrackNav Smc Ltd does not and shall not discriminate on the basis of race, color, religion(creed), gender, gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, are not limited to, hiring and firing of staff, selection of volunteers and vendors and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and. vendors

Consenting to Processing of Personal Data in the Recruitment Process.

You consent to the company processing your personal data by applying for this position, the information could be saved for future use in the event of another opening.