LOCATION: Head Office, Kampala

Job details:
The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key duties/responsibilities:
1. Develop and oversee relationships with clients to ensure top level service is provided to clients.
2. Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
3. Consistent and frequent communication with clients providing complete, concise account information and guidance.
4. Addressing customer concerns and complaints.
5. Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
6. Ensure assigned portfolio is performing as per company’s set targets.
7. Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
8. Ensure collections performance target of 90% and above for your portfolio.

Required Qualifications and Work Experience:
1. Degree in Business Administration or any other relevant field.
2. Knowledgeable about Asset Finance.
3. Computer knowledge.
4. Customer Care Experience.
5. Must possess leadership and supervisory skills.
6. Excellent numerical and analytical skills.
7. Excellent interpersonal and communication skills.

To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd

Send your application by Email to: careers@platinumcredit.co.ug,

Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd (PHL). PHL does not and shall not discriminate on the basis of race, color, religion (creed), gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.