Department:

Relationship Manager

Credit Department

Location:

Kampala, Uganda

Reports to:

Branch Manager

Supervises:

Non

Other Regular Relationships:

Collections Manager, Risk and Compliance Manager and Finance Manager.

Job Summary

To build and preserve trusting relationships with Company’s customers through proper management of loans of various portfolios from sourcing and identification to disbursement of funds.

Main duties and Responsibilities

• Identify, pitch to and onboard new clients to build portfolio.

• Follow up repeat client for relationship management and referrals.

• Develop plans for business development (as per insights from the credit team’s competitor analysis reports)

• Review credit applications and communicate with customer if additional information is required

• Request and review credit reports from the loan’s products, follow up and source required documentation from customers

• Approve or decline credit applications in line with company guidelines

• Use register and check list to manage application status (declined, approved, pending etc.)

• Ensure that debts are paid in a timely manner

• Meet collection targets set by the business

• Identify changes in payment patterns and propose action to avert indebtedness

• Follow up on outstanding payments by telephone, email & letter within agreed timelines

• Send out monthly client statements/letters & regularly contacting customers to ensure all relevant debts are managed as necessary

• Maintain accurate records of all outstanding debt retrieval activity (file all correspondences).

• Resolve customer complaints quickly and effectively

• Coordinate with Accounts Receivable and monitor all outstanding payments

• Ensure customer information is correctly maintained

• Ensure that all transactions are compliant with Company's policies

• Any other duties as may be allocated by your supervisor.

Requirements

Competencies

Education  

• Bachelor’s Degree in Economics, Banking and Finance or relevant field

Knowledge and Experience 

• Customer relationship management

• Experience of 2 - 4 years working in a sales environment

• Experience working in a fastpaced environment

Skills  

•  Advanced proficiency in MS Excel, PowerPoint and Word

• Excellent presentation

• Good oral and written communication skills