FINCA Uganda is a subsidiary of FINCA Impact Finance and part of a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low – income individuals and communities to invest in the future. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world. FINCA is looking for a dynamic person to join their team of professionals as Regional Manager. Details are highlighted as follows:

SUMMARY
The Regional Manager’s position is a Management position and is a key manager of all FINCA activities within the assigned Region. The Regional Manager is responsible for People Management, Business Management, Internal Controls and Portfolio Quality and Planning and Reporting at the Branches within the assigned Region.

Main duties and responsibilities:
People Management:
• Ensure good communication, understanding and acceptance of the FINCA Mission among all employees in the Region.
• Ensure good team spirit and staff motivation in the Branches.
• Succession Planning. In cooperation with the HR Department to identify and support development of the High Potential Employees in the Branches.
• Perform on-going Mentoring of Branch Managers on leadership skills, staff management techniques, business skills, etc.
Approve inter-branch relocations of a staff in order to close staffing gaps and increase efficiency.
• Initiate staff movements i.e promotions, demotions and termination of the contract for Human Resource Managers approval as per the staff performance standards
• Ensure that all regional staff have necessary skills to efficiently perform their job. Where there are gaps, define and communicate Training needs of staff in the Region to Chief Commercial Officer and Human Resource Manager
Participate as a trainer in leadership, management and key technical trainings of the Branch Staff
• Ensure communication of all key management decisions to all Staff Members in the Region
• Manage directly performance of the Branch Managers. To supervise performance management of other Branch Staff and participate in the performance management process when necessary.
• Solicit CV from the region and Participate in the interview of branch staffs

Business Management:
Ensure that all staff members of FINCA in the Region:
• Have clear understanding, acceptance and are able to communicate FINCA Brand to the Customers.
• Are well trained on the Customer Service Standards, have full understanding of it and apply it consistently in their daily activities
Ensure that all FINCA Offices in the Region are maintained in line with the Branch Maintenance Standards.
• Perform regular interviews and meetings with the existing and potential customers in order to understand customers’ expectations, gaps and potential areas for improvements in customer service and Customers Experience in the Branch.
• Supervise and control implementation of the Regional Growth Strategy and Expansion Plans in line with approved budget and timeline.
• In conjunction with the Branch Staff and Marketing Department, plan and supervise execution of the Sales Activities in the Region in order to achieve Regional Performance Targets.
Ensure that all Branches in the Region are sufficiently staffed in line with the Staff Budget in order to achieve growth targets.
• Ensure that all Staff Members of the Branches are having good knowledge of all products offered by FINCA, are properly trained on sales and are applying sales techniques during interaction with potential and existing customers
• Internal Controls and Portfolio Quality
• Review and discuss specific findings with Branch Managers and acknowledge Internal Controls report to Senior Management and ensure implementation of agreed Internal controls action plan
• Ensure appropriate disciplinary actions based on the Internal Controls and Internal

Audit findings are escalated to Human Resource Manager.
• Escalate all compliance issues and suspicious activities to the IC Department
• On a bi-weekly basis, to chair Assets Recovery Committees for the Branches where PAR 30days exceeds 3% and 1 day exceeds 5%.
• Building a Compliant and Whistle Blowing work culture during monthly meetings with Branch staff & clients
• Perform regular spot checks as following:
• To participate at least 2 Credit Committees below his/her approval limits per month in every Branch in the Region
• To perform at least 1 customer or group visitation per month in Every Branch in the Region
• To perform at least 5 Policy knowledge interviews with Staff in a month
• To perform random cash counts (1 in every Branch per month)
• To verify that all managerial communication from the Head Office has been properly communicated and understood by the Staff Members (5 spot check per month)
• Ensure Branch Managers respond adequately and timely to all raised findings in the Audit report to RM.
• Review Audit Reports with the Branch Managers and submit responses to the Commercial Operations Officer.
• Ensure that resolution plans for each finding are created in the Audit Follow-up Strategy (Branch management team for local issues and/or RM &Management Board for structural issues)
• Ensure that all findings are resolved according to the Audit follow-up strategy deadlines
• Planning and Reporting.
• Provide quarterly reports to Senior Management on the Performance of the Region and key items that require their attention.
• As a part of the budgeting process, in conjunction with Branch Managers, develop 12-months Regional Growth Strategy and Expansion Plans based on market potential
• In cooperation with the Branch Managers, develop and present for Commercial and Human Resource Managers’ approval of regional staffing plans in line with business targets and supervise execution of the Branch staffing budgets.
• Weekly review Loan Rejection Report, generated by the Banking Services and follow up on rejections with the Branch Managers
• Report all Banking Services related structural issues to Head of Banking Services.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Good leadership and People Management skills
• Good inter personal relationships/Working with People
• Excellent communication skills; Ability to communicate effectively, verbally and in writing, to clearly express logically reasoned ideas.
• Good understanding of sales management and customer service
• Good understanding of Credit and Risk Management
• Analytical and pays attention to detail
• Decisive and Initiating Actions.
• Ability to work well under pressure
• Professionalism
• Flexibility to travel

Qualifications, Skills and Experience
• Minimum of a recognized University degree in Bachelor of Commerce, Business Studies or Administration – Accounting Option or related discipline. MBA is an added advantage
• Minimum of 3 years work experience as in a Financial/Banking sector
• Good knowledge of MS Excel, Power Point and knowledge of Core Banking System
• Good understanding of branch performance and profitability matrices

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional / academic certificates to: ug_jobs@fincaug.org.