JOB DETAILS:
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
As our Regional Head of HR of Eastern Africa, you're not just here to maintain the status quo, you're here to disrupt it. Your passion for driving change and pushing the envelope inspires others to think bigger and bolder.

What you will be doing:
• Transform the employee experience with a digital-first approach, harnessing the power of data and technology to drive engagement, development, and empowerment across the organization.
• Develop and execute recruitment strategies to attract, hire, and retain top talent across all business lines, ensuring a diverse and inclusive workforce that reflects the company's values and culture.

• Drive employee engagement initiatives to create a positive work environment, enhance employee morale and motivation, and foster a culture of collaboration, innovation, and continuous improvement.

• Develop and implement HR strategies, policies, and programs to all departments, tailored to the specific local needs and regulations, ensuring compliance with local labor laws and regulations.

• Oversee performance management processes, including goal setting, performance reviews, feedback, and development planning, to support employee growth and development and drive performance excellence.
• Oversee administrative services while ensuring all workplace health and safety standards are consistently upheld while managing the costs effectively.

• Manage employee relations issues, including investigations, disciplinary actions, grievances, and conflict resolution, ensuring fair and consistent treatment of employees and adherence to company policies and procedures.
• Partner with legal and compliance teams to ensure HR practices and policies comply with local regulations and mitigate legal risks.
• Lead and inspire a team of 4 HR professionals, providing guidance, mentorship, and support to drive performance and achieve HR objectives.
• Partner closely with senior leadership to align HR strategies with business objectives, leveraging data-driven insights to inform decision-making.
• Behind every data point is a person, and you understand that better than anyone. Your empathy, communication skills, and knack for building relationships make you a trusted advisor and mentor to our employees.

What we are looking for:
• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree or HR certification preferred.
• 5+ years of progressive HR leadership experience, preferably in the e-commerce or technology industry, with a strong understanding of local labor laws and regulations.
• You're not just comfortable with tech; you're passionate about it. You thrive in an environment where innovation is the norm and technology is the catalyst for change.
• You see the bigger picture and aren't afraid to push the boundaries of what's possible. Your strategic mindset and forward-thinking approach make you a natural leader in the digital age.
• Fluency in English.