JOB DETAILS:
The Position: 
Supervise and support group of Regional Digital Health Support Officers and ensure successful implementation of Digital Health Systems.
To support Digital Health Service Delivery within the program sites of operation; and offer first line support to CHWs, Program Delivery Team and other stakeholders.
Offer Technical Assistance (TA) to National, Sub-national (County, Sub-county and District) Health Management Teams, as well as support LG partner engagements with key focus on Digital Health.

Responsibilities:
Digital Health Implementation Support
• Offer first line support in troubleshooting the digital health data gaps on the applications, escalation and follow up for resolution and closure: -
• eCHIS Application. (CHW and Supervisor)
• Reporting & Monitoring tools (Dashboards and any other reports).
• Support Data gathering and analysis outside what is visualised on the dashboards through national and sub-national engagements: -
• Sub-national (County, sub-county & District) Health Management Team meetings.
• Quarterly Performance Review meetings for Program Delivery.
• Supporting Digital Health system changes, both minor and major and offering feedback for improvement.
• Support offer Technical Assistance (TA) to District Health Management Teams on the various Digital Health systems and, Performance Management & reporting tools.
• Champion the digital Health system policies adoption, and feedback gathering (for improvements)
• Evaluate user needs and system functionality, ensuring that DH facilities meet these.
• Coordination of troubleshooting, identification and systematic resolution of digital health systems.
• Identification of improvement opportunities in the digital health platforms and supporting program teams with business requirement definitions and documentation.
• Support performance/ data review meetings within the respective operational areas.
• Troubleshooting root causes on data related issues by driving holistic cross functional engagements
• Facilitate and ensure timely and sufficient level access of reporting tools (Dashboards and Dataware house reports) to relevant.
Digital Health Capacity Building
• Support capacity Building of ToTs and end users to ensure effective Digital Health systems and tools utilization.
• Train and support the implementation of new programs/projects within the designated regions

• Coach the Technical Team at District level to offer Digital Health support and first line end user issue management.
• Drive a progressive improvement on data interpretation, analysis and review by conducting trainings and workshops.
Technical Assistance (TA)
• Offer technical IT assistance to the District Health Management teams to enable them drive digital health programs effectively.
• Offer technical related support to project implementation cycle within the designated stakeholders and partners.
• Support District health management’s teams in performance reviews.
Digital health project coordination within the designated area of operation
• Coordination of upgrades/ updates within digital health platforms.
• Organize and conduct new Digital Health product engagements both in pilot and rollout phase.
• Testing, piloting and rollout of new digital health systems or products
• Reviewing and analysing UAT feedback shared by end users, and stakeholders.
• User Acceptance Testing of DH App updates (Major and Minor) changes prior to deployment.
Team leadership and supervision
• Supervise and coordinate a dedicated team to provide timely and quality implementation of digital health activities.
• Monitor team’s issue resolution and ensures quality service is delivered. Examples include raising staffing level concerns, prioritizing work, RDHSO resource allocation etc.
• Ensure that all field issues reported are followed up to ensure resolution within the agreed SLAs.
• Assess the skilling & Training needs of district resources with key focus on Mentorship and coaching.
• Ensure that RDHSO submit regular reports and any outstanding tasks are prioritized, followed up and closed.
• Support Asset management in the designated area of operation.

Key Requirements:
• Degree in Computer Science or a related field;
• Or Degree in Business related field plus the following technical certification from accredited body; ITIL Compulsory, Project Management (Prince2 / PMI, Scrum) SQL or COMPTIA